Inside Sales Technical Sales

Location: Mount Airy, MD (On-site)

Job Type: Full-Time, Exempt

Salary Range: $75,000 – $95,000 annually, based on experience and qualifications

About Thermal Devices

Thermal Devices is a leading distributor of industrial electric process heaters, temperature controls, sensors, and process heating solutions. We partner with customers across a variety of industries by delivering technical expertise, responsive customer service, and innovative solutions that help keep industrial operations running efficiently.

Position Summary

The Inside Technical Sales Representative is responsible for providing technical sales support and exceptional customer service for industrial electric heating and process control products. This role works closely with customers, manufacturers, and the outside sales team to prepare quotations, provide technical assistance, process orders, follow up on projects, and identify opportunities to grow existing and new customer relationships.

Essential Responsibilities

• Respond to customer inquiries regarding industrial electric heaters, temperature controls, sensors, and related products.
• Prepare quotes, bids, and proposals based on customer requirements.
• Process customer orders and provide order status, tracking information, and follow-up.
• Provide technical support and product recommendations to customers and the sales team.
• Develop and maintain strong customer relationships while identifying opportunities to grow existing accounts.
• Prospect for new business through outbound phone calls and follow-up activities.
• Coordinate with manufacturers regarding pricing, product availability, lead times, and technical information.
• Maintain accurate customer and sales activity within the company's ERP and CRM systems.
• Partner with Sales, Purchasing, Customer Service, and Operations to ensure customer satisfaction.
• Continuously develop product knowledge and stay current on industry trends.

Qualifications

• Bachelor's degree in Engineering preferred (Mechanical, Electrical, Chemical, or related field); equivalent experience will be considered.
• Strong communication and customer service skills.
• Technical aptitude with the ability to learn industrial products and applications.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office; ERP/CRM experience preferred.

What We Offer

• Competitive salary and performance-based bonuses
• Comprehensive benefits package, including medical, dental, vision, and 401(k) match
• Professional development and career advancement opportunities
• Collaborative and team-oriented work environment

Working Conditions

• Primarily an office-based position in Mount Airy, MD.
• Frequent computer and telephone use.
• Occasional walking, standing, and light lifting.

Equal Opportunity Employer Thermal Devices is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected status.