Inside Sales/Appointment Setter

Inside Sales/Appointment Setter

About the Role

We are seeking a high-energy Inside Sales Representative / Appointment Setter to drive our business pipeline. Your primary mission in this role will be generating qualified leads and setting appointments for on-site facility walkthroughs. You will target decision-makers at Target qualified facilities, including commercial offices, medical buildings, tech hubs, and warehouses.

You will blend an exceptional phone presence with modern, AI-powered sales tools to systematically book appointments. The ideal candidate has the verbal agility to bypass gatekeepers, strong written skills to send compelling follow-ups, and the data discipline to manage our CRM seamlessly.

Key Responsibilities

• Set appointments: Conduct high-volume outbound cold calling to book facility walkthroughs for our outside sales team.
• Target qualified facilities: Research and engage property managers, facility managers, and business owners at qualified facilities that need professional and flexible cleaning solutions.
• Improve conversion rates: Consistently improve conversion rates from contact ? conversation ? appointment ? completed walkthrough.
• Marketing support: Assist with targeted campaigns that build brand awareness, engage prospective customers, and generate qualified leads.
• Master the CRM: Track all call outcomes, follow-up dates, and appointment details diligently within our CRM platform.
• Leverage AI tools: Utilize AI sales automation tools to optimize outbound email sequences, track open rates, and prioritize hot leads.
• Communicate value: Craft clear, professional, and persuasive written communications to confirm appointments and nurture prospects.
• Overcome objections: Confidently handle initial pushback regarding current cleaning vendors, pricing, or contract terms.

Qualifications & Skills

• Phone stamina: Proven ability to maintain high energy over the phone during intensive daily cold-calling sessions.
• Gatekeeper navigation: Exceptional verbal communication skills to build immediate rapport and get past gatekeepers to the decision-maker.
• CRM proficiency: Hands-on experience using a modern CRM (e.g., HubSpot, Salesforce) to manage an outreach pipeline.
• Tech adaptability: Comfortable using AI-driven sales tools and automated sequencing software to scale your efforts.
• Goal orientation: Motivated by clear performance targets and comfortable being held accountable to weekly KPIs.
• Coachability: Receptive to feedback and ongoing sales coaching.
• Resilience: A thick skin and self-motivated attitude capable of handling high rejection rates to hit booking targets.
• Industry experience: Previous experience in appointment setting, B2B telemarketing, or the commercial cleaning/facilities sector is highly preferred.

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Direct Clean Services Solutions provides comprehensive commercial cleaning and facility maintenance services to property owners and tenants throughout the New York-New Jersey-Connecticut region. We put innovation to work for our clients in a multitude of ways, including not only the use of sustainable products and best-practices cleaning methods, but also state-of-the-art technology that makes working with us truly easy and very efficient. As a result of Direct Clean Services Solutions holistic, proactive approach, our clients enjoy cleaner, healthier properties that are better positioned to retain their value over the long term.

Direct Clean Services Solutions ofrece servicios integrales de limpieza comercial y mantenimiento de instalaciones para propietarios e inquilinos en toda la región de Nueva York-Nueva Jersey-Connecticut. Ponemos la innovación a trabajar para nuestros clientes de muchas maneras, que incluyen no solo el uso de productos sostenibles y métodos de limpieza de mejores prácticas, sino también tecnología de última generación que hace que trabajar con nosotros sea realmente fácil y muy eficiente. Como resultado del enfoque integral y proactivo de Direct Clean Services Solutions, nuestros clientes disfrutan de propiedades más limpias y saludables que están mejor posicionadas para conservar su valor a largo plazo.