Inside Sales/Customer Service Representative

Location: Keighley, Yorkshire

Employment Type: Full-Time, Fixed-Term Contract (12 months) with the potential to become permanent

Salary: Up to £30,000 per annum

About the Role:

Advanced Couplings Ltd. as part of Ideal Tridon Group is a global leader in flow control solutions for the pharmaceutical, food & beverage and Data Centre sectors. We are seeking a proactive and customer focused Inside Sales/Customer Service Representative to join the team at our Keighley site. You will be central to supporting our sales efforts and ensuring a high level of customer satisfaction by managing RFQs, strengthening client relationships, and contributing to commercial activities across Europe.

Key Responsibilities:

• Support the Sales team to achieve performance targets.
• Build and maintain strong client relationships.
• Manage customer inquiries and RFQs from interest to order.
• Lead customer projects and participate in pricing negotiations.
• Prepare quotations, follow up on offers, and create sales reports.
• Visit clients to explore and present future opportunities.
• Cooperate with Customer Service and maintain CRM and ERP data.
• Assist in managing overdue receivables and reviewing contracts.
• Provide support to Account Management (up to 25%).

Key Requirements:

• Higher education qualification.
• 2+ years of experience in Sales, Customer Service, or similar roles.
• Strong technical knowledge and negotiation skills.
• Experience with Microsoft Office, ERP systems, and CRM tools (Salesforce and SAP preferred).
• Reliable, detail-oriented, and able to work independently.
• Customer-focused with strong communication and time management skills.
• Ability to thrive under pressure and adapt to changing priorities.

With 40 years of European manufacturing excellence, Advanced Couplings Ltd. supplies high-quality hygienic components to the global pharmaceutical industry. Our certified products are trusted for critical health and safety applications, backed by a strong commitment to innovation and quality.

Why Join Us?

At our company, we’re more than a workplace - we’re a values-driven community where people come first. Our culture is built on:

• Devotion to Customers – We go the extra mile to build trust and long-term relationships.
• We Care – We hold ourselves to high standards and work with integrity.
• Passion for Growth – We foster both professional and personal development.
• Positive Energy – We value teamwork, enthusiasm, and authentic collaboration.
• Finding a Way – We’re problem-solvers who embrace change and get things done.

Join us and be part of a company committed to its people, its customers, and its future. Apply today by contacting [email protected] to start your journey with us.

**To be considered for this role, you must have the right to work in the UK without requiring current or future employer sponsorship**