Inside Technical Sales Executive

1. Technical Consultation & Pre-Sales Support

Analyze Customer Requirements: Review technical specifications, schematics, engineering drawings, and Request for Proposals (RFPs)/Request for Quotes (RFQs).

Recommend Solutions: Match technical products or services to customer needs, offering customized solutions or alternatives.

Provide Product Demos: Perform remote product demonstrations and technical presentations via video conferencing platforms.

2. Quotation & Proposal Management

Calculate Pricing & Costing: Prepare accurate commercial quotes, considering component costs, labor, customization, shipping, and margins.

Draft Technical Proposals: Collaborate with engineering teams to produce detailed technical documentation and proposal packages.

Order Processing: Ensure accurate entry of technical orders into the Enterprise Resource Planning (ERP) or CRM system.

3. Lead Generation & Account Management

Qualify Inbound Leads: Assess inbound inquiries (web, email, phone) to qualify prospective leads based on budget, technical feasibility, and timeline.

Manage Existing Accounts: Serve as the primary technical point-of-contact for existing accounts, driving cross-selling and up-selling opportunities.

Collaborate with Field Sales: Act as the internal technical anchor for Outside/Field Sales Reps, freeing them to focus on face-to-face deal closing.

4. Post-Sales & Cross-Functional Support

Troubleshooting & Support: Act as a first line of technical support for product application queries before escalating to field service or engineering.

Supply Chain Liaison: Work closely with procurement and production teams to provide customers with accurate lead times and inventory status.

Customer Feedback Loop: Gather field feedback on product issues or feature requests and communicate them to Product Management and R&D.

Essential Skills & Qualifications

Education: Bachelors degree in Engineering (Mechanical, Electrical, Chemical, Software, etc.) or a related technical field is typically preferred.

Technical Aptitude: Ability to read blue-prints/CAD drawings and understand complex technical systems.

Sales acumen: Familiarity with CRM tools (Salesforce, HubSpot) and basic negotiation tactics.