Inside Technical Sales Representative

POSITION SUMMARY

The Technical Sales Representative supports Gandy's dealers, distributors, OEM partners and direct customers across our custom, agricultural, turf and ice-control product lines. The role pairs deep product knowledge with commercial ownership: helping customers select the right application equipment for their operation, and developing accurate, profitable quotations for standard, modified and custom-fabricated products.

The role also supports our OEM and custom business. You will serve as the inside contact for OEM accounts and Gandy Custom Fabrication customers, handling print-based inquiries, private-label and modified-standard programs, and repeat production work through the same quoting and order process used for our catalog lines.

This is a hands-on position. You will work daily with engineering, production scheduling, purchasing and the outside sales team to convert customer requirements into buildable, correctly costed offers that we can deliver on time.

1 CUSTOMER, DEALER & OEM ENGAGEMENT

– Respond to customer, dealer and distributor inquiries on equipment, specifications, configurations and applications.

– Build and maintain relationships with existing and prospective accounts through consistent, proactive communication.

– Serve as the inside point of contact for order status, availability and application questions.

2 TECHNICAL SUPPORT & APPLICATION EXPERTISE

– Provide in-depth product knowledge and technical support across applicators, seeders, spreaders and turf maintenance equipment.

– Help customers select equipment, metering configurations and mounting arrangements based on their crop, material, rate and implement requirements.

– Interpret engineering drawings and bills of material to confirm fit, function and compatibility.

3 QUOTATION DEVELOPMENT & COST ESTIMATING

Own the quoting process end to end, from customer requirement through priced, margin-approved offer.

– Develop customer quotations for standard, modified and custom-fabricated products, including OEM and Gandy Custom Fabrication work.

– Estimate the manufacturing process and routing required to build the product — laser cutting, machining, forming, welding, painting and assembly — including setup and run times at each operation.

– Build input costs from current material pricing, purchased components, hardware and outside processing, accounting for scrap, freight and any tooling or fixturing required.

– Apply labor rates and manufacturing overhead absorption to develop a fully burdened cost for each quoted item.

– Price to established profitability and margin targets; identify quotes that fall below threshold and escalate for review before release.

– Validate lead times and capacity with production scheduling and purchasing before committing delivery dates.

– Maintain quote logs, cost templates and estimating assumptions; track win/loss outcomes and compare estimated cost to actual cost to improve future accuracy.

– Maintain organized records of quoting process including updating the ERP with most current information and documentation.

4 OEM & CUSTOM FABRICATION SUPPORT

Act as the inside point of contact for OEM accounts and Gandy Custom Fabrication customers, from first inquiry through repeat production release.

– Gather customer prints, tolerances, finish and packaging requirements; review with engineering and production to confirm manufacturability before quoting.

– Support private-label, modified-standard and customer-specific configurations, including special paint, branding and assembly requirements.

– Coordinate blanket orders, release schedules and annual pricing agreements with production scheduling and purchasing.

– Manage revision and engineering change activity on OEM parts, re-estimating cost when scope, material or volume changes.

– Balance custom fabrication work against standard product demand so both are quoted with realistic lead times.

5 SALES PROCESS MANAGEMENT

– Partner with the sales team to identify opportunities and develop strategies to reach sales targets.

– Prepare and deliver sales presentations, product demonstrations and formal quotations.

– Follow up on open quotes and move opportunities to close.

– Configure BOMs and Routings in ERP on awarded business.

6 ORDER PROCESSING & FULFILLMENT

– Manage order entry and processing with accuracy and timeliness.

– Coordinate with production, logistics and inventory teams to ensure on-time delivery.

– Confirm that as-sold configuration, pricing and terms carry cleanly into the order.

7 MARKET INSIGHT

– Stay current on industry trends, competitor products, material cost movement and market dynamics.

– Provide feedback to management on customer needs, pricing pressure and product gaps.

8 TRAINING & DEVELOPMENT

– Participate in ongoing training on product features, benefits and technological advancements.

– Assist in training new sales staff on product offerings, technical detail and quoting practice.

QUALIFICATIONS

– Degree in agricultural engineering, manufacturing, or a field service / equipment service technician program — or equivalent hands-on experience.

– 2+ years in technical sales, estimating or service, preferably in agricultural, turf or fabricated equipment.

– Experience estimating cost and quoting in a make-to-order or custom fabrication environment strongly preferred.

– Working understanding of manufacturing processes, routings, labor rates and overhead absorption.

– Ability to read engineering drawings and bills of material.

– Strong technical aptitude with a solid understanding of farm machinery and equipment.

– Excellent communication and interpersonal skills.

– Proficient with ERP/MRP systems, CRM software, and Microsoft Office — Excel in particular.

– Works well across a small, collaborative team.

KEY COMPETENCIES

▪ Cost and margin discipline

▪ Customer-focused mindset

▪ Problem-solving and technical curiosity

▪ Clear, responsive communication

▪ Attention to detail and accuracy

▪ Follow-through on commitments

▪ Ability to prioritize multiple open quotes

▪ Team-first, cross-functional approach

WORKING CONDITIONS

– Primarily office-based, with time on the shop floor to validate build methods and cost assumptions.

– Occasional travel to customer sites, dealer meetings and trade shows.

– May require evening or weekend hours during peak sales periods.

WHAT GANDY OFFERS

– Competitive salary

– Health, dental and retirement benefits.

– Opportunities for professional development and advancement.

– A family-owned Minnesota manufacturer with 90 years of building products that make our customers' work easier, safer and more accurate.

Gandy Company is an equal opportunity employer. This description outlines the general nature of the work performed and is not an exhaustive list of all duties and responsibilities.

Pay: $70,000.00 - $90,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off

Work Location: In person