Insider Sales Executive

About the Role

We are looking for a confident, well spoken and proactive Inside Sales Executive to join our team. You will be responsible for connecting with leads, understanding their requirements, following up with prospects, and supporting them through the sales journey.

The role requires strong communication skills, excellent follow-up discipline, professional email communication, and the ability to maintain accurate CRM and sales documentation.

Responsibilities

Lead Management & Sales

• Connect with leads through calls, WhatsApp and email and understand their requirements
• Explain our programs, services and offerings clearly to prospective customers
• Qualify leads based on their needs, interest and suitability
• Follow up consistently with leads through the sales cycle
• Handle customer questions and provide relevant information about programs, schedules, fees and processes
• Convert qualified leads into customers through effective communication and follow up
• Maintain strong relationships with prospects and ensure a smooth handover wherever required
• Follow up with webinar/event participants and interested prospects

CRM & Documentation

• Maintain accurate lead and customer information in the CRM
• Update lead status, follow up dates, conversations and next actions regularly
• Maintain proper documentation of all sales activities and customer interactions
• Ensure no lead or follow up is missed
• Prepare and maintain daily/weekly sales reports
• Keep records organised and up to date

Email & Communication

• Draft and send professional emails to leads and customers
• Handle follow up, confirmation and information sharing emails
• Communicate clearly and professionally over phone, WhatsApp and email
• Coordinate with internal teams regarding customer requirements and follow ups
• Ensure all customer communication is timely and properly documented

Excel & Reporting

• Maintain sales trackers and lead databases in Excel
• Use Excel for sorting, filtering, basic formulas and maintaining reports
• Track lead movement, follow ups, conversions and pending actions
• Prepare regular sales and follow up reports for the team

What We're Looking For

• 2-4 years of experience in Inside Sales, Telesales, Business Development, Customer Success or a similar role
• Excellent verbal and written communication skills
• Strong attention to detail and ownership of assigned leads
• Ability to handle multiple leads and follow ups without missing deadlines
• Hindi-speaking ability is an added advantage
• Experience in coaching, education, training, webinars or service-based businesses is an added advantage