Insights Lead

Who you are

• This role calls for someone who's equally comfortable building analytical infrastructure and telling the story behind the numbers — an operator who can move from a SQL query to a stakeholder-ready narrative without losing rigor along the way
• 5+ years of experience in analytics, business intelligence, or insights, including 2+ years in a B2B, commercial, or GTM-facing context
• A track record of owning end-to-end reporting programs — from data sourcing and modeling to delivery and stakeholder communication
• Strong proficiency in SQL and at least one BI/visualization tool (e.g., Tableau, Looker, Mode)
• Experience building and maintaining recurring, full business-line reports and analytical frameworks at scale
• Strong communication skills — able to frame analytical findings clearly and influence decision-making across cross-functional partners and leadership
• Familiarity with sales performance metrics, pipeline tracking, and customer retention frameworks
• Comfortable operating in a fast-paced, ambiguous environment where priorities evolve and business context matters as much as technical skill
• Experience in a technology, marketplace, or B2B sales environment
• Familiarity with CRM data (e.g., Salesforce) and how it connects to downstream reporting and analytics
• Experience building or contributing to external partner-facing reporting programs
• A track record of turning ambiguous problem statements into clear, scalable analytical outputs

What the job involves

• Instacart Business (inclusive of Instacart Health) is scaling fast, and our commercial teams, leadership, and external partners need reliable, high-quality data to keep pace with it
• We're hiring a Business Insights Lead to own this end to end — building the reporting infrastructure, analytical frameworks, and insights delivery that turn raw data into decisions
• This role sits at the intersection of data, strategy, and commercial execution: you'll be the go-to analytical partner for internal leadership and the single point of accountability for external partner reporting
• A year from now, GTM leaders will trust the numbers, partners will get consistent and timely reporting, and the business will have a repeatable system for surfacing growth opportunities before they're obvious
• What you'll cook up in your first year:
• A reporting system GTM leaders trust: partner-level insights and dashboards that give every leader timely, accurate visibility into business performance without having to ask for it
• An external partner reporting program running like clockwork: clear frameworks, reliable delivery cadences, and consistent data quality across every partner-facing output
• A track record of surfaced opportunities: deep-dive analyses that diagnosed performance gaps and pointed the business toward real, actionable growth across Instacart Business and Health
• Recurring analytical programs — retention, cohort analysis, pipeline health — running on their own and tracking the metrics that matter most to commercial success
• A stronger analytics foundation for the business: closed gaps in reporting coverage, scalable self-service tools, and cross-functional partnerships that make the underlying data infrastructure work harder for everyone