Insights Operations Intern

Insights Operations Intern

Decision Lab · Ho Chi Minh City · Full-time internship (6 months)

Reports to: Director of Operations & Finance

About Decision Lab

Decision Lab is an insights-driven consulting firm helping organisations in Southeast Asia turn opportunity into intentional, innovation-led growth by making better commercial decisions in fast-changing markets.

We attract some of the most ambitious people in our industry, and we have built the firm around them: a place for ambitious, curious minds to do work that changes what clients decide, and to go further here than they would elsewhere.

About the role

You will help turn how Decision Lab works into systems: mapping workflows end to end, building the automations and AI agents that run them, and keeping a human in control of every decision that matters. Your work connects sales, delivery, finance and people processes, and shapes what our clients experience.

This role suits someone who builds, not just analyses.

What you will do

Workflows and systems

• Map workflows end to end with the teams who run them, and find where time, effort, money and data leak;
• Turn fixes into templates, field rules and checkpoints that people actually use;
• Help run and improve our internal operations data hub and portal: user requests, access rights, testing and releases.

Knowledge and data

• Keep project records, the project archive and the methodology library clean, searchable and reusable;
• Maintain the knowledge that feeds our AI retrieval layer: fix the source when an answer is wrong, and keep enriching it over time.

AI with a human layer

• Build and operate automations and AI agents (Claude, Microsoft Copilot, Power Automate and similar tools);
• Ship each one with a human checkpoint, a written acceptance rule and a test log, and stress-test it before go-live;
• Track corrections and feed them back into the knowledge base.

Client experience

• Trace every workflow to the moment a client feels it, from briefs and proposals to invoices and project close-out;
• Measure how these touchpoints perform, and report what to fix first.

What we are looking for

Must have

• Student or recent graduate: final-year student or graduate within the last 12 months, in business, economics, information systems, industrial engineering, data or a related field;
• Strong logical thinking: you break a messy process into clear steps, spot what does not add up, and explain your reasoning simply;
• Excellent English, spoken and written: you can write a clear process guide and run a meeting in English (IELTS 6.5 or equivalent); fluent Vietnamese;
• Solid with data: Excel or Google Sheets every day, comfortable with formulas, pivot tables and lookups;
• Careful with numbers: you check before you trust;
• Curious about AI: you learn fast by building, testing and asking;
• Organised and reliable: you follow through without being chased and flag issues early;
• A connector: comfortable working with people across teams and seniority levels.

A strong plus

• Operations projects at university, in a student club or on your own, such as running an event, setting up a process or tracker, or improving how a team works, or 1-2 years experience in operations, product, business analysis, consulting or a tech start-up;
• An automation, AI agent or internal tool you have built, and can explain what broke;
• Experience with Claude, HubSpot, Microsoft 365, Power Automate, Make or n8n; SQL or Python;
• A previous internship in operations, business analysis, consulting or a tech start-up;
• Interest in market research and in how clients use data;
• A strong academic record (Distinction or High Distinction).

What you will get

• Real ownership: what you build runs the business from month one;
• Direct access to senior leadership and exposure to every function;
• Hands-on work with enterprise AI tools;
• A clear path to a full-time role for strong performers;
• A competitive monthly internship allowance;
• A team that takes quality seriously and expects the same from you.