Inspection Coordinator

Triangle Fire Protection, Inc. seeks a highly motivated, detail oriented, self-sufficient full-time Inspection Coordinator.

This candidate is responsible for the coordination and supervision of all subcontractor work, time & materials / contract work. Working closely with the subcontractors, inspection's coordinator, service coordinator and inspectors.

Qualifications include: a high school diploma or equivalent; minimum five years administrative support experience; proficiency with Google Docs, Outlook, Microsoft Office (Word, Excel, PowerPoint), internet; excellent customer service skills; ability to multi-task successfully and readily adaptable to constant change; excellent written and oral communication skills; and the capacity to effectively deal with a wide range of customers and provide effective problem-solving skills.

This is a full-time position; the hourly rate can range between $20/hr to $30/hr based on experience level.

Interested applicants should submit a letter of interest, resume, and contact information for three professional references. The position will remain open until filled.

SUMMARY:

-Manage customer accounts
-Manage and work closely with subcontractors

-Coordination and Planning, Follow Up, and ensuring constant communication with customers

-Work directly with the inspections coordinator to schedule T&M / Contract Work

-Work closely with technicians while on site to assist in diagnosing problems

-Gather information needed to order materials in order to quote and complete future jobs

-Work closely with the estimating team to provide details for future quoted jobs

-Review and complete job folders from start to finish

-Provide details of work completed for billing purposes

-Respond to customer complaints in a timely, professional manner

-Organize and maintain server files

-Performs other duties and special projects as assigned

-Conduct all duties and responsibilities in a safe, respectful manner in compliance with Triangle policies and procedures

Principal Internal Working Relationships:

-Administration, inspectors, service department, estimating department, billing department

External Working Relationships:
-Inspections and service customers, new customers

EDUCATION AND/OR EXPERIENCE:

-High school diploma or GED certification
-A minimum of five years’ customer service/support experience

REQUIRED KNOWLEDGE AND SKILLS:

-Excellent oral and written communication skills
-Excellent interpersonal and customer service skills
-Ability to multitask with success with a keen attention to detail

-Ability to learn and retain information quickly

-Readily adaptable to change and ability to act quickly
-Capacity to effectively deal with a wide range of customers and provide effective problem-solving skills

-Ability and willingness to learn new program platforms
-Proficiency with Google Docs

-Proficiency with Microsoft Outlook

-Proficiency with Microsoft Office (Word, Excel, -PowerPoint), the Internet

-Appreciation for the work of a family business

EXPERIENCE:

• Construction: 1 to 3 years (Preferred)

Job Type: Full-time

Pay: $20.00 - $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Work Location: In person