Install Coordinator

SUMMARY/OBJECTIVE: The Install Coordinator at Allied Stone Inc. plays a pivotal role in supporting the efficient functioning of our stone manufacturing facility. This position requires strong organizational skills, effective communication, and the ability to collaborate with various teams to ensure seamless administrative operations within the Install Department.

ESSENTIAL FUNCTIONS: Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

• Provide administrative support to the Install Department, including document preparation, data entry, and file management.
• Assist in scheduling stone product installations, considering project timelines and customer preferences.
• Serve as a key point of contact for customers regarding installation scheduling, addressing inquiries, and providing timely updates.
• Coordinate with internal teams, such as production, sales, and logistics , to relay scheduling information accurately.
• Maintain accurate and up-to-date records of installation schedules, customer preferences, and project details.
• Ensure a positive customer experience by promptly addressing customer inquiries and concerns related to installation schedules.

ESSENTIAL SKILLS, KNOWLEDGE, ABILITY, AND MENTAL REQUIREMENTS: Knowledge:

• Industry Knowledge: Awareness of the products offered by the company. Understanding of customer service best practices.
• Technical Knowledge: Proficiency in using MS Office Suite, including Excel. Familiarity with CRM software.
• Product Knowledge: Awareness of the products offered by the company. Understanding of how to provide technical assistance with products and services.

Skills:

• Technical Skills: Proficiency in MS Office Suite, including Excel. Ability to use CRM software.
• Communication Skills: Effective verbal and written communication skills for coordinating with clients and team members. Ability to provide excellent customer service during client interactions.
• Organizational Skills: Excellent time management skills to handle client inquiries and follow-ups. Attention to detail to ensure accurate client records and documentation.

Abilities:

• Analytical Abilities: Ability to analyze client issues and facilitate prompt resolution. Capability to troubleshoot and resolve client service concerns.
• Adaptability: Ability to adapt to changing client needs and inquiries. Flexibility to work in various environments, including office and occasional client visits.
• Decision-Making Abilities: Capacity to make informed decisions quickly and efficiently. Ability to prioritize tasks and manage time effectively.

WORK ENVIRONMENT:

• Office Environment in a stone manufacturing facility.

PHYSICAL DEMANDS:

• Manual Dexterity Required to manipulate standard office peripherals.
• Ability to sit for extended periods.

TRAVEL REQUIRED:

• Limited travel may be required to visit job sites and attend training opportunities.

REQUIRED EDUCATION AND EXPERIENCE:

• High School Diploma or Equivalent.
• Bilingual in Spanish.
• Proficient in MS Office Suite, including Excel.
• At least one year of administrative experience, preferably in the stone industry.

PREFERRED EDUCATION AND EXPERIENCE:

• Associate degree.
• At least one year of administrative leadership experience.
• Knowledge of CRM software, specifically SPS.

ADDITIONAL ELIGIBILITY REQUIREMENTS:

• Ability to pass a criminal background check and drug screening.

AFFIRMATIVE ACTION/EEO STATEMENT: Allied Stone is committed to providing equal employment opportunities for all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law. We embrace diversity and encourage a work environment where differences are respected and valued.

Other Duties: This job description should not be interpreted as an exhaustive list of responsibilities or as an employment agreement between the employer and employee. The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification and are subject to change as the needs of the employer and the requirements of the job change. Any essential functions of this position will be evaluated as necessary should an employee/applicant be unable to perform the functions or requirements due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the employee/applicant when possible.