Install Manager

The Install Manager leads the installation department for outdoor living structures and studios. This role ensures customers receive clear communication and a professional installation experience; install crews arrive prepared, work safely, and complete jobs correctly; the schedule is reliable; issues are resolved quickly; trucks, trailers, tools, and equipment are ready for every job; and crews are accountable, well-led, and continually improving.The Install Manager owns crew performance, installation scheduling, field support, installation issues and returns, fleet readiness, and team accountability.

Key Responsibilities

1. Manage Install Crews

• Lead, train, coach, and hold installation crews and Crew Leads accountable.
• Set clear expectations for safety, quality, productivity, jobsite cleanliness, and customer service.
• Ensure crews understand the job scope, site requirements, materials, and customer expectations before leaving for each install.
• Address attendance, performance, behavior, safety, and quality issues quickly.
• Build capable Crew Leads who can run jobs independently.

2. Own & Execute the Install Schedule

• Execute installation schedule on-time.
• Assign the proper crew, truck, tools, equipment, materials, and time to each job.
• Confirm each job is ready before scheduling: materials, site access, customer readiness, permits, foundation/pad, and special requirements.
• Communicate schedule changes early to crews, customers, Sales, Production, and other affected teams.
• Plan ahead for weather, crew capacity, geography, job complexity, and customer commitments.

3. Provide In-Field Crew Support

• Regularly visit jobsites to support crews, inspect work, and reinforce standards.
• Help solve field problems involving site conditions, installation methods, materials, customer concerns, or equipment.
• Support complex, high-value, new-product, or at-risk installations.
• Ensure crews document completed work, site conditions, damages, missing material, and customer requests.
• Identify recurring field problems and improve training, checklists, installation methods, or internal handoffs.

4. Own Install Issues & Returns

• Receive, prioritize, document, and resolve installation issues, punch-list items, damage claims, returns, and rework.
• Assign ownership and deadlines for every open issue.
• Communicate clearly with customers and internal teams until the issue is fully resolved.
• Identify root causes, including installation errors, missing materials, production defects, sales handoff errors, or site conditions.
• Reduce repeat issues, return trips, rework, and customer frustration.

5. Manage Install Truck Fleet

• Ensure installation trucks, trailers, tools, lifts, and equipment are safe, clean, stocked, organized, and ready each day.
• Enforce daily inspections, damage reporting, fuel, cleanliness, and tool-control standards.
• Maintain preventive maintenance schedules and coordinate repairs.
• Track vehicle and equipment downtime, damage, maintenance needs, and missing tools.
• Recommend replacement or additional vehicles and equipment as capacity requires.

6. Leadership, Management & Accountability

• Lead the installation department using EOS tools: Scorecard, Rocks, Issues List, and weekly Level 10 meetings.
• Set clear priorities and measurable expectations for Crew Leads and crews.
• Review key metrics weekly, identify issues early, and solve root causes.
• Hold regular one-on-ones and provide direct feedback, coaching, and recognition.
• Work closely with Sales, Production, Delivery, Service, Purchasing, and Leadership to improve the customer experience and installation results.

Key Measurables

• Installations completed on time
• Installation revenue completed vs. plan
• First-time completion rate
• Customer installation satisfaction
• Safety incidents and near misses
• Truck and equipment readiness
• Crew attendance and staffing coverage

Experience Requirements

· 3–5+ years of experience leading installation crews, construction crews, field service teams, delivery teams, or similar operational teams.

· Experience installing or managing the installation of outdoor living structures, sheds, garages, studios, pavilions, pergolas, decks, modular buildings, or comparable construction products is strongly preferred.

· Proven experience scheduling multiple crews, coordinating jobsite logistics, and managing changing priorities.

· Experience supervising employees, coaching Crew Leads, conducting performance reviews, and holding team members accountable for safety, quality, productivity, and customer service.

· Experience reading work orders, site plans, construction drawings, measurements, and installation instructions.

· Experience troubleshooting jobsite issues involving site access, foundations or pads, materials, equipment, customer concerns, and installation quality.

· Experience managing service calls, punch-list items, warranty work, returns, rework, or customer issue resolution.

· Experience managing work trucks, trailers, tools, lifts, or other field equipment, including inspections, maintenance, repair coordination, and inventory control.

· Working knowledge of construction safety practices, jobsite safety requirements, trailer safety, lifting and rigging, and safe use of power tools and installation equipment.

· Strong organizational, communication, and leadership skills, with the ability to manage crews in the field while coordinating effectively with Sales, Production, Delivery, Service, and Leadership.

· Comfortable using scheduling software, mobile job documentation, spreadsheets, email, and operational scorecards.

· Valid driver’s license with an acceptable driving record; ability to tow trailers and operate installation-related vehicles or equipment is preferred.

Pay: $75,000.00 - $98,000.00 per year

Work Location: Hybrid remote in New Holland, PA 17557