Installation & Service Engineer

Overview

Lockertek Ltd is looking for a practical, organised and customer-focused Service & Installations Manager to coordinate and carry out locker installations, servicing and repairs across the UK.

This is a varied, hands-on role combining office-based planning and administration with work at customer sites. You will help projects run smoothly from the initial enquiry through to completion, ensuring customers receive a professional service and installations are finished to a high standard.

The ideal candidate will be equally comfortable organising a busy workload in the office and using tools on site. Previous office experience, confidence with computers and basic carpentry skills are essential.

Key responsibilities

Installation, servicing and repairs

• Install and assemble lockers and associated products at customer premises across the UK.
• Carry out servicing, maintenance and repairs, including replacing locks, doors and other components.
• Diagnose faults and identify suitable repair solutions and replacement parts.
• Complete basic carpentry, adjustments and fitting work where required.
• Undertake site surveys, take accurate measurements and assess access and installation requirements.
• Check completed work, demonstrate products to customers and provide a clear handover.
• Work safely, use tools correctly and keep customer sites clean and tidy.

Planning and office administration

• Plan and coordinate installation and servicing appointments, taking account of customer requirements, travel and available resources.
• Liaise with customers, colleagues and suppliers to arrange access, confirm project details and ensure the correct products and parts are available.
• Prepare and maintain job records, schedules, site notes and completion reports.
• Support quotations by identifying the labour, materials and parts needed for each job.
• Monitor progress, communicate updates and resolve issues that could affect deadlines.
• Help improve service processes, organisation and the overall customer experience.

Customer service and problem-solving

• Act as a professional point of contact for installation and servicing enquiries.
• Communicate clearly with customers before, during and after site visits.
• Respond calmly to changing priorities, unexpected site challenges and urgent repair requests.
• Take ownership of problems and follow them through to a satisfactory resolution.

What we’re looking for

Essential skills and experience

• Previous experience working in an office environment, with strong organisational and administrative skills.
• Confidence using hand and power tools, supported by practical experience in installation, maintenance, fitting or a similar field.
• Basic carpentry skills and the ability to measure accurately and complete work neatly.
• Computer literacy, including confidence using email, Microsoft Office and digital record systems.
• Education to A-level standard in English and mathematics but not essential
• The ability to work under pressure, prioritise competing tasks and meet deadlines.
• Strong communication skills and a professional, approachable manner.
• A practical approach to problem-solving, with good attention to detail.
• The ability to work independently and collaborate effectively with colleagues.
• Willingness to travel to customer sites across the UK, with the possibility of working away from home when required.
• A full, clean driving licence is essential, as the role involves driving a company vehicle.
• The ability to carry out the practical duties of the role, including handling lockers and equipment safely with appropriate assistance.

Desirable experience

• Experience installing or maintaining lockers, furniture, storage systems or similar products.
• Experience coordinating service visits, installations or customer projects.
• Familiarity with locks, fittings and general repair work.
• Experience undertaking site surveys and working in commercial premises.
• Previous supervisory or team coordination experience.

Pay: £28,000.00-£30,000.00 per year

Benefits:

• Company pension
• On-site parking

Work Location: In person