Installation and Service Technician

About us:

Grand Banks has been serving our local community for over 35 years and is a family owned, family run business who values their employees. We specialize in providing high end finished building products including cabinetry, windows, doors, millwork, hardware and more. As an add on service we offer our clients both installation and product service on the items we supply. Our goal is to provide our customers with the best solutions for all their building needs.

Job Description: Service and Installation Technician

Grand Banks Building Products, located in Gloucester, MA is currently looking to hire a full-time team member for our Installation and Service department . The right applicant should be detail oriented with an outgoing personality and be able to maneuver heavy products and equipment. In this role, you will be responsible for working with the sales and installation team to service and install products such as windows, doors, and cabinetry that have been purchased through Grand Banks.

Responsibilities:

• Independently or collectively install or service products we sell, primarily to our professional customers. At times doing installations for homeowners.
• Making pre-installation/service site visits to ensure openings are ready when needed.
• When needed, lead the team, with the ability to motivate, mentor, and manage crew members.
• Overnight travel for installation less than but not greater than 50% of the year
• Assist in scheduling and coordinating tasks to ensure timely completion of projects
• Making sure installations or services are performed per specific manufacturer best practices.
• Provide clear and effective communication with team members, clients, and other stakeholders
• Communicate and execute change orders
• Keep inventory of stock needed to complete basic service functions
• Inspect and verify the quality of work completed by the team
• Operate machinery if needed
• Order parts for department stock and current jobs
• Updating project management software (Asana) to provide team with live updates and progress of jobs
• Stay up to date on any necessary documentation needed to operate machinery or vehicles

Who You Are :

• Prior experience in the construction industry
• Exceptional customer service skills via email and phone communication
• Highly motivated, organized, and a self starter
• Pleasant and confident demeanor when dealing with colleagues and clients
• Proficient with Google Suites
• Adaptable, Flexible, and quick thinking
• You have a strong attention to details
• Driver's license and reliable transportation
• The ability to travel to job sites throughout New England

Equal Employment Opportunity

Grand Banks is an equal opportunity employer and is committed to equal employment opportunity. Employment decisions are based on merit and business needs, not on race, color, religious creed, national origin, ancestry, sex, gender identity, age, criminal record (inquiries only), handicap (disability), mental illness, retaliation, sexual harassment, sexual orientation, genetics, veteran or active military status or any other factor protected by Massachusetts, Federal or Local laws. This policy applies to all terms, conditions and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline and termination. All matters relating to employment are based upon ability to perform the job, as well as dependability and reliability once hired.

To apply, please send your resume and cover letter to [email protected]

Job Type: Full-time

Pay: From $55,000.00 per year

Benefits:

• 401(k) matching
• Health insurance
• Life insurance
• Paid time off
• Parental leave

Ability to Commute:

• Gloucester, MA 01930 (Required)

Ability to Relocate:

• Gloucester, MA 01930: Relocate before starting work (Required)

Willingness to travel:

• 50% (Preferred)

Work Location: In person