Installation & Service Technician

About the role

Acorn Stairlifts is seeking a skilled Installation & Service Technician to join our team in Wellington area on a full-time basis. This is a hands-on technical role that plays a vital part in delivering our core service—installing and maintaining stairlifts that enhance mobility and independence for our customers. You will be responsible for both the installation of new equipment and the ongoing servicing of existing systems, ensuring our customers receive reliable, safe solutions. This position offers the opportunity to make a genuine difference in people's lives whilst developing your technical expertise in a growing industry.

Key responsibilities

• Install stairlifts in domestic and commercial properties, following technical specifications and safety standards
• Conduct routine maintenance and servicing on installed stairlifts to ensure optimal performance and safety
• Diagnose and repair faults and defects in stairlift systems, identifying root causes and implementing effective solutions
• Perform safety inspections and testing on all equipment before handover to customers
• Provide clear guidance and training to customers on the operation and care of their stairlifts
• Maintain accurate records of all installations, servicing work and repairs completed
• Respond promptly to service calls and address customer concerns with professionalism and courtesy
• Adhere to all health and safety regulations and company procedures whilst on site
• Maintain tools and equipment in good working order and report any issues promptly

What we're looking for

• Proven experience as a technician in installation, maintenance or repair work, ideally within the mobility aids, lift systems or related mechanical/electrical fields

• Strong understanding of mechanical and electrical systems, with the ability to diagnose and resolve technical issues

• Competence in using hand and power tools safely and effectively

• Ability to work independently and manage your time effectively, whilst also collaborating with team members

• Excellent problem-solving skills and attention to detail

• Good customer service skills with the ability to communicate technical information in an accessible manner

• Full driving licence.

• Commitment to health and safety standards and best practice

• Physical fitness and capability to work in various environments

What we offer

At Acorn Stairlifts, we value our technicians and offer a competitive compensation package reflecting your skills and experience. We provide ongoing training and development opportunities to support your professional growth within the mobility solutions industry. Our team enjoys a collaborative working environment with supportive management and the satisfaction of delivering solutions that genuinely improve customers' quality of life. We offer flexible working arrangements where possible and prioritise the health and wellbeing of our team. Additional benefits include access to industry-leading products and equipment, and the chance to build long-term customer relationships in your local community.

About us

Acorn Stairlifts is a leading provider of mobility solutions, specialising in the design, manufacture and installation of stairlifts and related equipment. With a strong reputation built on quality, reliability and customer care, we are committed to helping people maintain their independence and navigate their homes safely. Our mission is to deliver innovative, dependable solutions backed by exceptional service. We pride ourselves on our skilled workforce and our genuine commitment to improving the lives of our customers across New Zealand.

Apply now

If you are a skilled technician ready to make a meaningful impact, we would like to hear from you. Please submit your CV along with a brief covering letter outlining your relevant experience. For any questions about this role, please contact us directly.