Installation Coordinator

Job Overview

Our client is looking for an Install Coordinator responsible for helping facilitate the scheduling, communication, documentation, and logistics required to ensure installation projects are completed on time and properly coordinated from beginning to end.

Our client needs someone who is extremely organized, service-oriented, proactive, comfortable making decisions, and able to manage multiple priorities in a fast-paced environment. Because this role interacts heavily with U.S. customers and field teams, spoken English, communication skills, attention to detail, and confidence on the phone are extremely important.

Schedule Full-Time: Schedules will be between Monday - Sunday, 7:00 AM - 4:00 PM PT, with possibility of weekend shifts (40 paid work hours per weeks.

Responsibilities

Installation Scheduling & Project Coordination

● Support the scheduling and coordination of HVAC installation jobs.

● Confirm installation timelines and help coordinate crew assignments.

● Manage workflow and scheduling updates in real time.

● Maintain the daily installation backlog and ensure every project is accurately tracked.

● Make sure no installation project falls through the cracks.

● Coordinate closely with sales, field supervisors, warehouse personnel, and other departments to keep projects moving from start to finish.

Customer Communication

● Serve as a direct point of contact for customers throughout the installation process.

● Provide scheduling confirmations and project updates.

● Communicate permit requirements and help ensure required permits are in place prior to installation.

Installer & Field Crew Coordination

● Make sure installation crews are properly dispatched, informed, and supported throughout the day.

● Confirm crews have the correct job information before deployment.

● Help ensure installers have the appropriate equipment, materials, and payment information/tools for each job.

Equipment, Materials & Warehouse Coordination

● Communicate closely with warehouse personnel and parts runners.

● Help ensure required equipment and materials are available and delivered on time.

● Confirm equipment for upcoming installations is properly staged and verified prior to the scheduled installation date.

Job Closeout & Documentation

● Make sure completed installation jobs are properly closed out.

● Confirm required photo documentation and job records have been completed.

● Help verify permit compliance and required documentation.

● Confirm payment has been collected at completion

Administrative & System Responsibilities

● Maintain accurate customer, project, and job information in the CRM and scheduling systems.

● Update job statuses and operational information accurately and in real time.

● Generate reports and assist with internal dashboards used to track installation progress and completion rates.

● Maintain a high level of data accuracy.

Requirements

● 2+ years of experience in installation coordination, project coordination, dispatch, customer support, or a similar operations role.

● Previous experience in HVAC, plumbing, construction, home services, or another field-service business is strongly preferred.

● Service Titan experience is highly preferred.

● Experience working with CRM, dispatch, scheduling, or field-service management software.

● Strong Microsoft Office skills, particularly Excel, Word, and Outlook.

● Strong organizational and time-management skills.

● Ability to multitask and manage changing priorities in a deadline-driven environment.

● Excellent written and verbal English communication skills.

● Comfort communicating with both customers and field personnel throughout the day.

● Ability to work effectively in a fast-paced, team-oriented environment.

● Basic understanding of HVAC systems or installation processes is a plus.

● High school diploma or equivalent required; additional education in business administration, project coordination, or a related field is a plus.

Independent Contractor Perks

● Permanent work from home

● Immediate hiring

● Health Insurance Coverage

Note Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.

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