Installation Manager

Rite Rug has been one of the leading flooring distributors for over 90 years! We are looking for an Installation Manager to join our growing team!

$52,000 to $60,000 a year. Salary based on experience.

Position Summary

The Installation Manager is responsible for managing the day-to-day installation operation, including installers, scheduling, job readiness, customer communication, and subcontractor relationships. This position ensures installations are completed efficiently, accurately, and on schedule while providing a positive customer experience.

Key Responsibilities

• Manage and coordinate daily work for installation crews based on their skills, availability, and workload.
• Review work orders, drawings, layouts, materials, and installation requirements with installers before they leave for the day.
• Communicate daily and next-day schedules with installers and the warehouse.
• Monitor completed and outstanding work and address scheduling or installation issues as they arise.
• Maintain the installation schedule approximately one week in advance and adjust it as needed to balance workloads.
• Review installer paperwork and pay sheets and resolve discrepancies in a timely manner.
• Assist with onboarding and setup of new subcontractors.
• Maintain strong working relationships with installers and subcontractors and assist with recruiting when additional installers are needed.
• Communicate with homeowners regarding installation timing, arrival estimates, and installation-related questions.
• Work closely with sales, office, warehouse, and field personnel to resolve issues and keep installations moving.
• Address installation and customer issues with a sense of urgency and ensure problems are followed through to resolution.
• Perform other duties as assigned.

Qualifications & Requirements

• High school diploma or equivalent.
• Experience in flooring, construction, installation, or a related field.
• Strong organizational, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently and make decisions.
• Strong customer service skills.
• Comfortable working with subcontractors and field personnel.