Installation Manager

Department: Operations

Location: Detroit

Compensation: $70,000 - $80,000 / year

Description Join the Team of a Lifetime! Ready to take the next step in your career with a company that values leadership, quality, and its people? Victors Home Solutions is one of the Midwest’s leading home improvement companies, and we’re looking for a motivated, organized, and results-driven Installation Manager to join our growing team.

At Victors, you’ll be surrounded and supported by a team of dynamic, engaged people who take pride in what they do. We’re not your average home improvement company. Built On Integrity isn’t just our motto—it’s our core philosophy. We love our people, we love our customers, and we love our work.

As an Installation Manager, you’ll play a critical role in delivering an exceptional customer experience by overseeing installation projects, supporting field teams, and ensuring every job meets our standards for quality, safety, and service. You’ll be responsible for keeping projects on track, developing strong relationships with our crews, and ensuring homeowners receive the high-quality experience they deserve.

What You’ll Do

• Oversee multiple installation and projects daily, from start to finish.
• Lead, support, and manage crew leaders and repair technicians to ensure work is completed safely, efficiently, and on schedule.
• Partner with Sales Managers and Production Administrators to coordinate project timelines, resolve challenges, and meet customer expectations.
• Proactively identify project risks, troubleshoot issues, and escalate concerns when necessary.
• Conduct pre-installation, installation, and post-installation inspections to ensure workmanship meets company standards and established processes.
• Communicate with homeowners throughout their projects, providing timely updates, addressing concerns, and ensuring a positive customer experience.
• Monitor project progress and hold field teams accountable for quality, productivity, and timely completion.
• Review and approve payroll for hourly employees, ensuring accuracy and timely processing.
• Identify opportunities to improve installation processes, team performance, and operational efficiency.
• Represent Victors Home Solutions with professionalism, accountability, and a commitment to doing the job right.

What We’re Looking For:

• Valid driver’s license and clean driving record required.
• Previous supervisory or management experience.
• Experience in a customer service, field operations, or project coordination role.
• Strong leadership and communication skills, with the ability to motivate teams and hold others accountable.
• Excellent organizational and time management skills, including the ability to manage multiple projects and competing priorities.
• Strong problem-solving skills and the ability to make decisions in a fast-paced environment.
• A customer-first mindset with a commitment to quality workmanship and service excellence.
• Ability to work collaboratively with field teams, sales, and administrative staff.
• Flexibility to manage changing schedules and resolve time-sensitive project issues.

Preferred Qualifications:

• Previous experience in residential roofing, construction, or home improvement.
• Experience managing installation crews, contractors, or field service technicians.
• Familiarity with installation quality standards, job inspections, and project scheduling.

Benefits:

• 401(k) with company match.
• Health insurance.
• Dental insurance.
• Vision insurance.
• Paid time off.
• Employee referral program.