Installation Operations Manager

Installation Operations Manager – Fencing, Gates, Garage Doors & Servicing

WR Engineering is looking for an exceptional leader to take ownership of our Installation & Service Division and help drive the next stage of our growth.

This is not a role for someone who simply manages jobs. We are looking for a leader who builds people, improves systems, standards and delivers measurable business results.

As a well-established, family-owned Canberra business, we specialise in garage doors, fencing, gates, automation and servicing across residential and commercial projects. Our reputation has been built on quality workmanship, outstanding customer service and a team-first culture.

The Opportunity

Reporting to senior management, you will lead our installation and servicing teams, driving operational performance across safety, quality, productivity, customer satisfaction and profitability.

 You will be responsible for creating structure, building accountability, improving communication, developing people and ensuring our operations continue to grow efficiently.

 This role is about leadership first. While occasional hands-on support may be required, your primary focus is leading the division and building a high-performing team.

Key Responsibilities

• Lead and develop installation and servicing teams
• Improve productivity, workflow, planning, scheduling and operational efficiency.
• Drive KPI performance, labour productivity, quality and customer satisfaction.
• Coach, mentor and hold team members accountable
• Improve systems, processes and communication across the business.
• Ensure projects are delivered safely, efficiently and to WR Engineering standards.
• Conduct site visits, provide practical support and resolve operational issues.
• Build a positive, accountable and high-performing team culture.
• Identify opportunities to improve safety, quality, customer experience and profitability.
• Work closely with sales, scheduling, administration and senior management.

About You

You are a proven operational leader who:

• Has proven experience leading operational or trade-based teams.

• Naturally earns trust and brings people together.

• Leads people, not just tasks.

• Is calm under pressure and highly organised.

• Communicates confidently and professionally.

• Takes ownership and delivers results.

• Thinks commercially and understands productivity, labour efficiency and customer outcomes.

• Is confident using technology and operational systems, with an interest in improving business performance through modern tools and automation.

• Holds a current driver's licence.

This Role Is For You If You:

• Love leading people and building strong teams.

• Enjoy improving systems and solving problems.

• Thrive in fast-paced environments.

• Hold yourself and others accountable.

• Want to make a measurable impact.

• Want to help shape the future of an established Canberra business.

What We Offer

• An attractive total remuneration package is available for the right applicant, including superannuation, a company vehicle and performance-based incentives. The final package will be negotiated based on the successful candidate’s experience, capability and suitability for the role.

• Long-term leadership opportunity.

• Genuine influence over business performance and operational improvement.

• Supportive family-owned culture.

• Career growth within an established and growing Canberra business.

Working Hours

Monday to Friday, 7:30 am – 4:30 pm, with occasional Saturday work to support operational requirements and project deadlines.

Apply Now

If you're an operational leader who enjoys developing people, improving systems and delivering results, we'd love to hear from you.

Please submit your resume along with a brief cover letter outlining your leadership experience and the measurable improvements you've achieved via SEEK or email your application to [email protected].

Industry experience is valued; however, leadership capability is far more important than experience with garage doors or fencing. We can teach our products; we can't teach genuine leadership.

Applicants from construction, trade services, manufacturing, facilities management, defence, maintenance operations, civil infrastructure and other operational leadership environments are encouraged to apply.