Installation Scheduler

Position Summary

The Installation Scheduler coordinates all aspects of garage door installation logistics following order confirmation, delivery, and product readiness. This role serves as the primary liaison between customers, installation crews, and ordering teams to ensure efficient scheduling, optimal crew utilization, and a consistent, high-quality installation experience.

Key Responsibilities

• Schedule garage door installations based on confirmed product availability, technician capacity, geographic routing efficiency, and customer preferences
• Coordinate closely with Door Order Specialists to verify installation readiness before scheduling
• Communicate installation dates, arrival windows, and customer preparation requirements clearly and proactively
• Dispatch installation crews with complete job documentation, including scope details, customer information, and sitespecific instructions
• Monitor daily installation progress and resolve realtime scheduling conflicts, delays, or field changes
• Adjust schedules in response to weather conditions, product availability changes, or customer requests while maintaining utilization targets
• Maintain and optimize the master installation calendar to improve routing efficiency and reduce travel time
• Track and report key performance metrics such as ontime installation rates, schedule adherence, and reschedule frequency
• Support continuous improvement of scheduling workflows to increase throughput and reduce cycle time from order to installation
• Responsible for coordinating and rescheduling installation appointments that are canceled due to unforeseen circumstances, such as installer illness or vehicle issues, ensuring minimal disruption to the customer schedule.

Qualifications

• High school diploma required; Associate’s degree in Operations, Logistics, or Business preferred
• 2+ years of experience in scheduling, dispatching, or field service coordination
• Experience working with scheduling platforms or field service management systems (Service Titan preferred)
• Strong customer communication and coordination skills in timesensitive environments
• Ability to manage multiple priorities and adjust quickly in dynamic operating conditions
• Solid geographic awareness and routing optimization capability
• Strong problemsolving skills and attention to operational detail

About Impact Home Services II LLC

At Impact Home Services, Precision Door Service, our business is centered on service and we're passionate about what we do. Each day, homeowners across America choose Precision to service their garage doors. Whether our customers need maintenance or installation, Precision is here to help.