Installation Scheduler

Leeds Office - Full Time About Zuno Zuno is the UK’s largest home energy installer, helping thousands of customers make their homes warmer, smarter and more energy efficient. Think of us as the "uber" for your home energy installs.

We’re a fast-growing team backed by Brookfield and part of the HomeServe Group, working with major household names including BOXT, E.ON, EDF Energy, Worcester Bosch, B&Q and Tesla.

Join Zuno and be part of the team shaping the future of home energy in the UK.

Job Summary We’re looking for a driven and passionate Installation Scheduler to join our growing team at Zuno. Working closely with engineers and customers to manage schedules and resolve any issues that arise.

Key Responsibilities

• Remotely assist engineers with their diary management and workload
• Communicate with engineers and customers offering solutions, recommendations and reassurance
• Monitor and action any planning issues that may arise
• Build relationships with different teams within the company
• Be reactive, engaged and forward thinking

Who You Are

• Confident speaking with engineers and customers over the phone on a daily basis
• Able to build and maintain strong relationships with both customers and engineers
• Proactive, hardworking and motivated, with a positive attitude and a strong team focus
• Excellent verbal and written communication skills
• Comfortable using Microsoft and Google software and able to learn new systems quickly
• Able to remain calm, organised and effective when working under pressure
• Friendly, approachable and confident in your communication style
• A positive and adaptable team player who enjoys working in a fast-paced environment

Benefits

• 30 days annual leave + bank holidays!
• Private medical cover with Aviva*
• 4 x salary Death in Service cover with Zurich*
• Paid 6 months maternity pay after a year of service
• Paid paternity pay after a year of service
• Salary sacrifice pension matched up to 6%
• Ongoing training & development opportunities
• After probationary period

Please note: We’re unable to offer visa sponsorship for this role, so candidates must already have the right to work in the UK. Zuno is the industry-leading platform powering seamless, custom branded installation experiences from start to finish.

We have powered...

• 200k installations since 2017
• 100k engineer visits per year
• 1m visitors towards the platform annually