Instructional & Learning Development Staff

Job Descriptions:

• Conduct Training Needs Analysis (TNA) through field observations, assessments, feedback, and business reviews.
• Analyze customer, market, competitor, and industry insights to identify capability gaps.
• Identify learning priorities across retail, distributor, fleet, mechanic, and OEM segments.
• Develop and update training curricula, learning pathways, competency matrices, and certification programs.
• Create training modules, facilitator guides, participant materials, assessments, case studies, and job aids.
• Develop and manage digital learning content for LMS, webinars, microlearning, and videos.
• Maintain LMS and digital learning content, utilizing digital tools and AI where relevant.
• Develop training dashboards and reports to monitor implementation, coverage, learning hours, certification, and results.
• Evaluate training effectiveness and capability improvement through assessments, feedback, and field application.
• Facilitate training, workshops, webinars, and train-the-trainer sessions, while gathering insights for continuous improvement.

Job Requirements:

• Bachelor’s degree in Education, HR, Business, Marketing, Psychology, Engineering, Communication, or related field.
• 3–5 years’ experience in L&D, Training, Curriculum Development, HR Development, Sales Support, or related functions.
• Experience developing training materials, learning content, presentations, reports, or dashboards.
• Experience with LMS, digital learning, or learning databases is an advantage.
• Experience in automotive, tire, FMCG, retail, dealership, distribution, or customer service is preferred.
• Understanding of sales, customer service, retail, distributor, or commercial operations.
• Awareness of digitalization, AI, EV/future mobility, customer experience, and modern selling.