Instructional Design & Learning Development -Senior Associate

Key Responsibilities:

As a Learning Design & Development practitioner, you will play a key role in helping clients navigate their transformation challenges by designing and building the learning solutions that carry those transformations, owning the work from curriculum architecture through to release-ready assets. You will provide tailored learning solutions to enhance workforce capabilities, optimize HR functions, and support long-term organizational success. By offering insights into company culture and designing impactful learning programs, you will help clients build a skilled, adaptable workforce that drives performance and growth

As such, the key responsibilities for this position include (but are not limited to):

Engagement Delivery

Delivering learning solutions for technology driven or culture-based client transformation journey, by including (but not limiting to) the below skill sets:

• Learning Strategies:
• Instructional Design (ID) or Learning Experience Design (LXD) with a strong command of adult learning principles and instructional strategies, and working fluency in recognized frameworks - ADDIE and/or SAM, Blooms taxonomy for objective setting, and Kirkpatrick for evaluation.
• Demonstrate a deep understanding of business operations and ERP and HCM solutions like Workday, Oracle, SAP, etc.
• Learning Activities:
• Collaborate with Subject Matter Experts (SMEs) to deliver Training Needs Analysis, Curriculum design, role-based learning plans and blended training solutions.
• Ability to use a variety of collaboration tools available to the client to run workshops and presentations.
• Ability to develop engaging scenarios, activities, and assessments for blended learning solutions.
• Hands-on proficiency with industry-standard authoring and multimedia tools - Articulate Storyline and Rise 360, Adobe Captivate, Camtasia, Vyond, or equivalent - to build visually engaging learning assets.
• Publish and troubleshoot content on an LMS or LXP, including SCORM/xAPI packaging and versioning, and build to accessibility standards (WCAG 2.1 / Section 508).
• Work directly with clients to support engagement delivery spanning across phases of analysis, design, development, and implementation of training.
• Learning Effectiveness:
• Evaluate the effectiveness of learning programs against Kirkpatrick Levels 13 using a range of methods - reaction surveys, knowledge checks, and on-the-job performance measures.
• Continuously improve learning programs based on feedback, industry best practices, and emerging trends.
• General Requirements:
• Excellent storyboarding skills, and able to produce release-ready facilitator guides, participant materials and ILT/vILT decks to a publishable standard.
• Communicate complex information effectively through engaging written and verbal formats tailored to the client's needs and audiences.
• Ensure regular communication and alignment on project updates with the engagement team
• Ability to work through ambiguity, flexibility to adapt to changing priorities and business needs.
• Ability to work flexibly across time zones as per project requirements, ensuring seamless coordination and efficient project execution.
• Stay up to date with the latest trends and advancements in learning and development.
• Contribute learning scope, effort estimates and instructional methodology input to pursuits and proposals as a subject-matter expert.
• Provide guidance and support to team members to reinforce learning from engagements.
• Believe in the value created by diverse teams and adapt to different working styles.
• Continue to develop internal relationships and your PwC brand.