Instructional Design Manager - Commerce

Job Purpose or Objective(s): The Instructional Design Manager leads the design and development of innovative learning solutions that support organizational goals and enhance associate performance. This role manages a team of instructional designers and collaborates with stakeholders to create engaging, scalable, and measurable learning experiences across multiple formats.

Monday-Friday, 8:00am-4:30pm

Primary Tasks:

• Lead and manage the instructional design team, establishing accountability, providing coaching, mentoring, and performance feedback.

• Partner with business leaders and subject matter experts to assess training needs and align learning solutions to organizational priorities.

• Oversee the end-to-end instructional design process, including needs analysis, design, development, implementation, and evaluation.

• Ensure learning solutions apply adult learning theory, instructional design best practices, and modern technologies.

• Manage the creation of eLearning modules, instructor-led training, blended learning, and performance support tools to ensure learning objectives are aligned to organizational goals.

• Establish standards, templates, and processes to ensure consistency and quality in learning deliverables aligned with brand standard.

• Monitor learning effectiveness through feedback, assessments, and data analytics; recommend improvements.

• Stay current on L&D trends, tools, and technologies, to continuously innovate learning design.

• Oversee project timelines and resources for instructional design initiatives.

• Foster collaboration with HR, Organizational Development, and other departments to support a learning culture.

• Deliver reports, queries, and metrics.

• Perform other duties as may be assigned.

Requirements:

• Bachelor’s degree in Instructional Design, Curriculum, or related field.
• 4 years of experience in instructional design or curriculum development.
• At least 1 year in a leadership, supervisory, or team lead role.
• Proficient skills using Microsoft Office Suite such as Word, Excel, PowerPoint, Outlook, and Teams.
• Proficeiency with eLearning authoring tools (e.g. Articulate 360, Vyond, Descript, and Adobe Premier).
• Evidence of knowledge of applying Bloom’s Taxonomy to curriculum objectives and backwards planning as it pertains to instructional design.
• Knowledge of instructional design models (ADDIE, SAM) and adult learning principles.
• Strong project management and organizational skills.
• Excellent written, verbal, and interpersonal communication skills.