Instructional Designer

As an Instructional Designer, you will create engaging instructor-led, virtual, and blended learning solutions for telecom operations. You will assess training needs, develop learning materials and performance support tools, collaborate with subject matter experts, and apply adult learning principles to ensure effective knowledge transfer. The role also involves evaluating training effectiveness, maintaining design standards, and supporting the development and launch of new learning content.

Required Professional and Technical Expertise*

Required:

• BA/BS degree in Instructional Design, Education, Communications, or similar

• Work experience in instructional design or training development

Job Skills and Behaviors Include:

• Excellent writing, grammar, and content‑development skills

• Ability to simplify complex telecom processes and tools

• Strong time‑management and organizational skills

• Effective interpersonal and collaboration skills

• Proficiency with design tools (PowerPoint, Word) and familiarity with eLearning authoring tools

• Ability to handle multiple projects under deadline pressure

Preferred Behaviors:

• Creative thinker with strong attention to detail

• Flexible and able to adapt to fast‑changing priorities

• Works well independently or as part of a team

Preferred Experience:

• Telecom or contact center training experience

• Experience developing ILT, VILT, and blended course materials