Instructional Designer

MSI Services Pvt. Ltd. is currently hiring for the role of “Instructional Designer” for our business operations in Bangalore, India

Summary: The Learning and Development Team is responsible for conducting new hire orientation and assessments, managing the training portal, and maintaining process manuals for all BPO teams. The team also coordinates cross- trainings, refresher sessions, and product-specific training programs. Additional responsibilities include content development for internal platforms, maintaining key business resources, collaborating with the IT team to enhance applications, and performing other duties as required to support continuous learning and operational excellence. The Role We are looking for a creative, solution-focused Instructional Designer to support the ERP implementation journey at MSI. This role is key to driving change enablement by designing training content, user guides, and digital learning experiences that make complex ERP processes simple and accessible to users across functions. The responsibilities of the role would include creating original content for our team and that includes drafting presentations, basic graphics, and technical work on LMS. The ideal candidate will be adept at understanding systems quickly, collaborating with cross-functional stakeholders, and creating instructional materials that enhance user readiness and confidence. This role offers a structured career path with opportunities to progress into senior positions, leadership roles, or cross-functional projects we are equal opportunity employer with growth based on meritocracy.

Note: Interested candidates may apply if you are flexible to work in any shift timings from Monday - Friday, with work location in Bangalore. We shall prioritize candidates based out of Bangalore and available to join with short notice / sooner.

Key Responsibilities

• Design and develop ERP training materials such as eLearning modules, ILT decks, user manuals, job aids, and simulations.

• Collaborate with ERP consultants, internal SMEs, and process owners to translate technical workflows into learner- friendly content.

• Create end-user learning journeys that cover pre-implementation, go-live, and post-implementation phases.

• Use instructional design tools (e.g., Articulate 360) to develop engaging and interactive learning modules.

• Coordinate with the Change Management and L&D teams to ensure consistent and timely training rollout aligned with ERP deployment timelines.

• Leverage platforms like Whatfix or similar digital adoption tools to embed contextual learning into ERP systems.

• Apply multimedia tools to create high-quality videos, animations, and voiceovers; ensure clear audio encryption and editing standards are met.

• Review and improve content based on learner feedback and training effectiveness data.

• Ensure adherence to branding, tone, and instructional quality standards. Maintain version control and documentation across all training resources and platforms. Key skills and experience required

• Proven experience in instructional design, particularly for ERP systems (SAP, Oracle, Microsoft Dynamics, etc.).

• Strong knowledge of tools including Whatfix (or similar), Articulate 360, Canva, video editing software, and audio encrypting tools.

• Ability to simplify complex business processes for end-user comprehension.

• Working knowledge of HTML, JavaScript, or basic programming is a plus.

• Proficient in MS Office Suite, eLearning authoring tools, and multimedia production tools. • Strong visual storytelling skills and understanding of adult learning principles.

• Effective communication, stakeholder management, and project coordination abilities.

• High attention to detail and ability to work independently with minimal supervision.

• Strong organizational and time-management skills with the ability to meet tight deadlines.