Instructional Designer II

Job Title: Instructional Designer

Department: Training Enablement (SUN)

Reports To: Training Manager

Job Summary

The Instructional Designer is responsible for designing, developing, publishing, and maintaining high-quality learning solutions for internal teams and external customers. Working closely with Product Managers, Subject Matter Experts (SMEs), and cross-functional teams, the Instructional Designer transforms complex business and technical concepts into engaging learning experiences that drive product adoption, knowledge retention, and learner success.

This role owns the end-to-end learning content lifecycle, including instructional design, multimedia development, LMS administration, learner communications, and continuous content improvement.

Key Responsibilities

Learning Needs Analysis Planning

• Partner with Product Managers, SMEs, and stakeholders to identify training requirements for new products, features, enhancements, and releases.

Content Multimedia Development

• Design and develop learning assets including eLearning modules, presentations, learner guides, knowledge articles, job aids, assessments, quizzes, videos, and microlearning content.
• Translate complex business and technical concepts into learner-friendly training materials.
• Create and edit instructional videos, software demonstrations, and product walkthroughs using Camtasia or similar tools.
• Develop and integrate voiceovers using ElevenLabs or similar AI-powered tools.
• Create learner-facing assets such as banners, flyers, infographics, learning catalogs, course thumbnails, and promotional materials using Canva or equivalent design platforms.
• Ensure all learning content aligns with instructional design, branding, accessibility, and quality standards.

SME Collaboration Project Management

• Collaborate with SMEs to gather technical information, validate content accuracy, and review training materials.
• Manage content, review cycles and incorporate stakeholder feedback.
• Coordinate multiple learning projects simultaneously while meeting quality and timeline expectations.
• Maintain organized documentation, content repositories, and version control practices.

LMS Administration Learning Enablement

• Upload, publish, and maintain training content within the Learning Management System (LMS).
• Configure and manage courses, learning paths, catalogs, assessments, certifications, and learner assignments.
• Generate LMS reports and monitor learner engagement, completion, and effectiveness metrics.
• Maintain learner-facing learning portals and ensure content remains current and accessible.

Content Maintenance Continuous Improvement

• Monitor product releases, enhancements, and feature updates to assess training impacts.
• Update training content to reflect product changes and maintain accuracy.
• Analyze learner feedback, engagement metrics, and course performance data.
• Recommend and implement improvements to enhance learner experience and training effectiveness.
• Stay current with emerging learning technologies, AI-powered tools, and industry best practices.

Required Skills Qualifications

Instructional Design

• Strong understanding of adult learning principles, instructional design methodologies, and learning needs analysis.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.