Instructional Designer/Copywriter

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures

Job Description

At Concentrix, we believe that content serves as the connective tissue of design, bridging desired outcomes with meaningful experiences. We are seeking a versatile and experienced instructional content creator who can develop clear and compelling English copy for our client specializing in education for financial professionals. This role focuses on creating certification course materials, blogs, and whitepapers, in collaboration with the client’s existing teams, to ensure alignment with organizational goals and standards. Your ability to inform and engage target audiences will drive business outcomes in the financial protection sector.

Our Ideal Candidate:
You are a collaborative, skilled, and imaginative content creator with a deep understanding of writing for adult learning. Familiarity with finance, risk management, or financial crime prevention is a bonus. You excel at transforming dry details into compelling narratives and crafting messages that resonate with target audiences.

Responsibilities:

• Write clear, compelling copy for various media, such as long-form blog posts, learning modules, skills assessments, surveys, articles, and whitepapers.
• Interpret content briefs to understand tasks and underlying asks; follow up to gather additional information as needed.
• Engage with client SMEs and teams to comprehend the asset's purpose, key takeaways, calls to action, and desired behavioral influences.
• Adhere to client brand and editorial guidelines and apply feedback from client teams and quality control editors.
• Partner with client teams by making suggestions, sharing ideas, and bringing your expertise to the table.

Required Skills and Experience:

• Exceptional writing, editing, and proofreading abilities with strong attention to detail.
• Strong interest in education, adult learning, and crime and fraud prevention.
• Ability to transform content briefs into engaging courseware or narratives.
• Proficiency in Microsoft Office and familiarity with content and learning management systems such as Xyleme and Articulate 360.
• Excellent time management and organizational skills, with the ability to manage multiple projects simultaneously and meet tight deadlines.
• Team player with excellent communication and interpersonal skills.
• Minimum of 7 years of experience in copywriting/content creation roles.
• Bachelor's degree in Journalism, Communications, English, or equivalent experience.
• Reliable home internet service and willingness to work a 3rd shift overlapping with the U.S. business day.

Desired Qualifications:

• Familiarity with object-based learning.
• Basic understanding of ADDIE (Analyze, Design, Develop, Implement, Evaluate).
• Technical content writing skills and the ability to turn complex topics into digestible content.
• Experience with Adobe Creative Cloud (Photoshop, Premiere, Illustrator) is a plus but not required.
• Proficiency in Google Suite (Pages, Sheets, Slides, Chat).

We are excited to see how your creativity and expertise can contribute to our team and help achieve our client's educational goals. If you meet these qualifications and are ready to make an impact, we encourage you to apply.