Instructional Support Assistant

We are seeking a reliable, organized, and detail-oriented Instructional Support Assistant to join our Instructional Services Department. This position provides administrative and instructional support to help ensure smooth daily operations and effective support for instructors and students.

The Instructional Support Assistant works closely with the Instructional Services team and Academic Integrity department to support course operations, respond to inquiries, maintain accurate records, and assist with academic integrity reviews and follow-up. The ideal candidate can manage competing priorities, communicate professionally, and handle sensitive information with discretion.

Key Responsibilities

Administrative and Instructional Support

• Provide administrative support for the Instructional Services Department, including scheduling, recordkeeping, correspondence, and data entry.
• Assist with course setup, maintenance, and support in Canvas.
• Support dual-enrollment instructors and students with onboarding, course access, and routine course-related questions.
• Monitor and respond to support requests, resolve routine concerns, and direct inquiries to appropriate staff when necessary.
• Maintain accurate departmental files, trackers, and records.
• Assist with routine reports and monitor outstanding tasks to support timely completion.
• Collaborate with faculty and staff to ensure instructional materials are accessible, organized, and up to date.

Academic Integrity Support

• Assist with reviewing flagged submissions and gathering supporting materials, including similarity reports, assignment submissions, and relevant submission history.
• Document and process academic integrity cases according to established policies and procedures.
• Maintain accurate case records and trackers, including case status, prior documented violations, follow-up needs, and outcomes.
• Prepare case summaries and draft correspondence for review by designated staff.
• Coordinate with instructors and the Academic Integrity department to obtain missing information and support timely case resolution.
• Refer cases requiring final determinations or sanctions to designated staff.
• Maintain confidentiality when handling student records and academic integrity documentation.

Team Collaboration

• Communicate regularly with team members regarding workload, pending requests, and issues requiring attention.
• Follow established procedures and identify opportunities to improve organization, accuracy, and responsiveness.
• Assist with additional departmental projects and related duties as assigned.

Required Qualifications

• Minimum of one year of experience working in an educational setting.
• Proficiency in Google Workspace, including Docs, Sheets, Slides, and Drive.
• Strong written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple requests, prioritize tasks, and meet deadlines.
• Ability to follow established procedures and maintain accurate documentation.
• Ability to maintain confidentiality when handling student records and sensitive information.
• Ability to work independently in a remote environment and collaboratively with a team.

Preferred Qualifications

• Bachelor’s degree.
• Experience using Canvas or another Learning Management System.
• Experience supporting dual-enrollment programs or high school/college partnerships.
• Familiarity with academic integrity processes, similarity reports, or online learning environments.
• Experience maintaining tracking systems and preparing reports.

Schedule and Work Environment

• Monday through Friday, 8:00 a.m.–5:00 p.m. Central Time.
• No evening or weekend work required.
• Remote position within a collaborative, student-centered, professional work environment.

Compensation and Benefits

The salary range for this position is 35,360–39,520 per year. Compensation is established in advance and is not negotiable.

Benefits include:

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off

Job Type: Full-time

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you have experience supporting dual-enrollment programs (high school/college partnerships)?
• How would you describe your organizational and multitasking skills?
• Have you used Canvas (Learning Management System) before?
• Why are you interested in working in a student-centered, higher education environment?

Education:

• Bachelor's (Required)

Experience:

• working in education: 1 year (Required)

Work Location: Remote

Pay: $35,360.00 - $39,520.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Describe your experience working in an educational setting, including any support you have provided to instructors or students.
• Do you have experience supporting dual-enrollment programs or high school/college
• Have you used Canvas or another Learning Management System? If so, describe the tasks you performed.
• How do you organize and track multiple requests or cases with competing deadlines?
• Why are you interested in supporting Instructional Services in a student-centered, online education environment?

Education:

• Bachelor's (Preferred)

Work Location: Remote