Instrument Engineer

Responsibilities

• Maintain accurate documentation of service transactions and customer interactions
• Resolve customer complaints regarding after-sales service issues
• Provide technical assistance and support to customers
• Coordinate service requests and manage service delivery timelines
• Communicate effectively with customers to understand their needs and requirements
• Collaborate with internal teams to ensure timely and efficient service delivery
• Identify opportunities for service improvements

Requirements

• Problem-solving and decision-making abilities
• Communication and interpersonal skills
• Proficiency in customer service software and CRM systems
• Ability to work independently and as part of a team

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