Insurance Administrator

GSI Insurance Partners are specialist insurance advisers based in West Auckland. We currently have a vacancy for an Insurance Administrator.  This is an office-based position and the hours are 9.00 am – 3.30 pm. (or 8.30 am - 5.00 pm if preferred).

Responsibilities include:

Online Facilities Administration – This involves managing the day-to-day requirements of our online insurance facility, including:

• Assisting customers with their applications, enquiries and renewals via email, telephone and live chat
• Receipting/processing payments and refunds
• Actioning endorsements and cancellations requested by customers
• Following up on overdue renewals
• Monitoring applications to ensure compliance with scheme parameters
• Liaising with the Underwriters in relation to scheme referrals
• Liaising with Underwriters & legal representatives in relation to claims
• Liaising with IT regarding any technical issues
• Reviewing upcoming sales to ensure accuracy
• Implementing underwriting requirements

Assisting our brokerage's Claims Manager with:

• Loading new claims with insurers
• Assisting clients throughout the claims process
• Following up insurers to achieve a timely resolution
• Maintaining electronic files.

Assisting the commercial support team with overflow if required.

You will play an integral part in the insurance process and in assisting our commercial team.  The person we seek will need commercial insurance knowledge and experience, excellent communication skills, and be a team player with a high degree of accuracy and attention to detail.

If you are looking a new opportunity where you can grow your insurance knowledge, please submit your cover letter and CV to Trish Pollard, Operations Manager.