Insurance Agent (CSR) - Weekends Off + Paid Training

Customer Service Representative – Insurance Account

Onsite | ₱19,000–₱31,000/month | Full-time | Davao City

Build Your Career in Insurance Customer Service

Looking for a customer service job where you can build valuable skills, receive training, and grow into a long-term career?

This Insurance Account Customer Service Representative role in Davao City gives you the opportunity to assist customers with insurance policies, coverage, claims, billing, and account concerns while developing experience in a professional customer service environment.

Whether you're an experienced BPO professional or looking for your first call center opportunity, qualified applicants are welcome to apply.

Job Overview

Position: Customer Service Representative – Insurance Account

Salary: ₱19,000–₱31,000 per month

Location: Davao City

Work Setup: Onsite

Employment Type: Full-time

Experience: With or without BPO or call center experience are welcome to apply

Compensation and Benefits

• Competitive salary package of ₱19,000–₱31,000 per month
• Performance-based incentives and bonuses
• Paid insurance account training
• Upskilling and skills development opportunities
• Career growth and advancement opportunities
• Structured onboarding and training support

About the Role

As a Customer Service Representative for an Insurance Account, you will assist customers with questions and requests related to their insurance policies and accounts.

You may help customers understand policy information and coverage, provide support for claims and billing concerns, process account updates, and explain available insurance services.

The role requires clear communication, attention to detail, professionalism, and the ability to provide accurate information while following established insurance and customer service guidelines.

What You Will Do

• Handle customer inquiries through phone, chat, or email
• Assist customers with insurance policy and account concerns
• Provide information about coverage, benefits, and policy details
• Support customers with claims-related inquiries and requests
• Assist with billing and payment-related concerns
• Process account updates and policy-related requests
• Explain insurance information clearly and accurately
• Document customer interactions and account details in the system
• Follow established insurance, privacy, quality, and compliance guidelines
• Escalate complex concerns to the appropriate team when necessary
• Meet established quality, productivity, compliance, and customer satisfaction standards

Qualifications

• High School or Senior High School graduate; college-level applicants and graduates are welcome
• With or without BPO or call center experience are welcome to apply
• Good English communication skills, both verbal and written
• Strong customer service and interpersonal skills
• Good attention to detail and accuracy
• Basic computer skills and ability to navigate multiple applications
• Good problem-solving and multitasking skills
• Willing to learn insurance-related processes and guidelines
• Willing to work onsite in Davao City
• Willing to work on shifting schedules, including weekends, nights, and holidays when required

Training and Work Setup

• Onsite position in Davao City
• Paid insurance account training
• Structured onboarding and training support
• Shifting schedules may include weekends, evenings, nights, and holidays
• Opportunities to develop customer service, communication, problem-solving, and insurance account knowledge

Why Apply for an Insurance Account?

If you're looking for a BPO opportunity that allows you to develop specialized customer service skills, an insurance account can be a strong career starting point.

You'll gain experience handling customer accounts, explaining coverage and services, resolving concerns, and working with processes that require accuracy and professionalism.

For experienced BPO professionals, this role provides an opportunity to expand your customer service background into the insurance industry. For applicants without BPO experience, paid training provides an opportunity to learn the role and develop practical skills in a professional customer service environment.

With a ₱19,000–₱31,000 salary range, paid training, performance incentives, and career growth opportunities, this position is suited for applicants looking to start or continue a career in customer service.

Location

Davao City – Onsite

If you're ready to develop your customer service skills, gain insurance account experience, and build a career in the BPO industry, apply today.

Pay: Php19,000.00 - Php31,000.00 per month

Benefits:

• Health insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person