Insurance Associate

Role Description

An Insurance Associate is responsible for supporting insurance operations, policy administration, claims coordination, customer service, documentation, and day-to-day insurance activities. The role works closely with clients, insurers, brokers, underwriters, claims teams, and internal departments to ensure insurance policies, transactions, claims, and customer requests are processed accurately, efficiently, and in accordance with company procedures and applicable regulatory requirements.

Key Responsibilities

• Assist with insurance policy applications, quotations, renewals, endorsements, amendments, and cancellations.
• Collect, review, verify, and maintain customer, policy, coverage, and supporting documentation.
• Assist with preparing insurance quotations, policy schedules, certificates, forms, correspondence, and other insurance documents.
• Coordinate with customers, insurers, brokers, underwriters, claims teams, and service providers.
• Support the processing and administration of new and existing insurance policies.
• Assist with insurance claims registration, documentation collection, processing, and follow-up where applicable.
• Review claim forms, reports, invoices, photographs, and supporting documents for completeness and accuracy.
• Follow up on pending applications, policy issuance, endorsements, renewals, claims, approvals, and settlements.
• Respond to customer inquiries regarding insurance policies, coverage, documentation, renewals, claims, and processing status.
• Maintain accurate and up-to-date customer, policy, claims, transaction, and correspondence records.
• Update insurance administration, CRM, claims-management, and policy-processing systems.
• Monitor policy expiry dates, renewal requirements, outstanding documentation, and processing deadlines.
• Assist with premium-related administration, payment follow-ups, receipts, refunds, and transaction records where required.
• Identify missing information, discrepancies, documentation issues, or potential policy and claims concerns and escalate them appropriately.
• Prepare insurance reports, policy summaries, claims reports, renewal lists, transaction records, and management updates.
• Assist with data reconciliation, document filing, record maintenance, and insurance database updates.
• Support internal audits, compliance reviews, quality checks, and regulatory documentation requirements.
• Assist with customer onboarding, policy servicing, and ongoing client account administration.
• Maintain confidentiality of customer personal information, policy details, financial information, claims records, and company data.
• Support digital insurance platforms, online policy services, automated workflows, and customer-service systems where applicable.
• Work closely with finance, sales, underwriting, claims, compliance, and operations teams to resolve insurance-related issues.
• Monitor insurance processing timelines and ensure outstanding actions are followed up promptly.
• Assist with preparing renewal notices, policy correspondence, customer communications, and service documentation.
• Maintain accurate records of insurance transactions, customer requests, policy changes, and claim activities.
• Identify opportunities to improve policy processing, documentation accuracy, customer service, turnaround times, and operational efficiency.
• Contribute to continuous improvement of insurance administration, customer service, claims coordination, policy accuracy, compliance, and overall operational performance .

Qualifications

• Bachelor's degree or diploma in Insurance, Finance, Business Administration, Risk Management , or a related field.
• Previous experience in insurance operations, policy administration, claims, customer service, underwriting support, or a related field is preferred.
• Good understanding of insurance principles, policy administration, coverage, renewals, endorsements, and basic claims procedures.
• Strong knowledge of insurance documentation, processing procedures, customer records, and policy-management activities.
• Strong organizational, administrative, coordination, and follow-up skills.
• Excellent attention to detail and accuracy when handling insurance information and documentation.
• Good communication, customer-service, interpersonal, and relationship-management abilities.
• Strong analytical, problem-solving, time-management, and multitasking skills.
• Familiarity with insurance-management systems, CRM platforms, claims systems, or policy-administration software is advantageous.
• Proficiency in Microsoft Office, especially Excel, Word, and Outlook .
• Knowledge of applicable insurance regulations, compliance requirements, and industry practices is advantageous.
• Ability to manage multiple policies, customer requests, claims, transactions, documentation, and deadlines.
• Strong data-entry, document-management, record-keeping, and reporting abilities.
• Relevant professional insurance qualifications or certifications are advantageous.
• Ability to work effectively with finance, sales, underwriting, claims, compliance, operations teams, customers, insurers, and brokers.
• Professional, reliable, proactive, organized, detail-oriented, and customer-focused.
• Strong commitment to insurance accuracy, timely processing, customer satisfaction, confidentiality, regulatory compliance, effective claims coordination, and continuous improvement .