Insurance Associate - Hybrid

Admiral Group Plc. (UK) and Admiral Solutions (India)

Know Us:

To apply, call HR - Miss Monika at 9599818165

The history of Admiral Group (AGp), UK is one of growth, profitability, and innovation. Admiral launched in 1993 with just one brand, zero customers and 57 members of staff. Today we are an international financial services group offering home, van, and travel insurance as well as personal loans and car finance with customers in France, Italy, Spain, the UK and the USA. Headquartered in Wales in the UK, we are proud to be Wales only FTSE 100 company. We are proud to have a global presence with offices in Spain, Italy, France, USA, Gibraltar, Canada and India.

Why Work with Us?

As part of our commitment to be an open, supportive, and inclusive workplace, we foster a healthy work- life balance. This makes our staff thrive in an environment which helps them grow professionally and personally. We have DEIB Council (Diversity Equality Inclusiveness & Belonging) which helps our staff to showcase and hone their alternative talents with likeminded peers. It also allows them the opportunity to improve their leadership and collaboration skills. Have a look at some of the employee benefits we provide:

Working Considerations

Minimum Education: 10+2
Experience: Minimum of 1 year of experience in a customer service voice role (International) such as UK, US or Australian customers.   
Shift Timings: 6:30 AM IST - 2:30 AM IST
Working Days: 5 days working in the week
Salary: CTC INR 4,25,000

Location: Flexibility to work both from home and the office based on business requirements within Admiral's serviceable area.

WFH (Work from Home) need assurance of a noise free quite/separate room providing an ability to work without interference, continuity and maintaining complete data integrity. There is a need for an existing stable Wi-Fi connection from a reliable telecom vendor having a minimum speed of 75mbps and uninterrupted power supply.

Key Responsibilities:

Take ownership of customer queries, aiming for First Call/Contact Resolution (FCR). 
Manage contacts (depending on the line of business- both voice or non-voice) while adhering to quality and compliance guidelines. 
Display ownership and accountability with in-depth knowledge of systems and processes. 
Utilize quick thinking to address a variety of customer queries. 
Learn and get cross-skilled on various insurance products such as new contacts, Retention, Mid-term servicing for voice channels.

Requirements:

Flexible to work in shifts, including weekends and holidays. 
Excellent verbal and written communication skills. 
Strong problem-solving skills and attention to detail. 
Ability to work independently and as part of a team. 
Possess technical abilities to navigate through customer Service tools.

Additional Requirement: As a Customer Care Specialist, you will play a crucial role in ensuring that our customers receive exceptional service and support. You will be responsible for handling customer inquiries, resolving issues, and providing information about our products and services. Your goal is to enhance customer satisfaction and loyalty by delivering a positive and seamless customer experience.