Insurance Call center agents

About the role

Talent Outsourcing Channel Solutions is seeking Insurance Call Centre Agents to join our growing team in Manila City, Metro Manila. This is a full-time position where you will be the voice of our insurance clients, providing exceptional customer service to policyholders and prospective clients. As an Insurance Call Centre Agent, you will play a vital role in maintaining customer satisfaction, processing insurance inquiries, and supporting our clients' business objectives through professional and efficient telephone communication.

What you'll be doing

• Answering inbound calls from insurance policyholders and prospective customers in a professional and courteous manner
• Providing accurate information about insurance products, coverage options, premiums, and policy terms
• Processing insurance inquiries, policy changes, renewals, and claims-related requests
• Documenting all customer interactions accurately in the company's call management system
• Identifying customer needs and recommending appropriate insurance solutions
• Handling customer complaints and concerns with empathy, working towards resolution and customer satisfaction
• Meeting daily call handling targets, quality standards, and adherence metrics as set by management
• Following company policies, procedures, and compliance requirements throughout all customer interactions
• Collaborating with team members and supervisors to improve service delivery and share best practices
• Maintaining confidentiality and data protection protocols when handling sensitive customer information

What we're looking for

• High school diploma or equivalent qualification; AT LEAST HS/SHS GRAD + 6 MONTHS AND UP CCE
• Excellent communication skills with the ability to articulate information clearly over the telephone
• Strong customer service orientation with a genuine desire to help customers
• Ability to remain calm and professional when handling difficult or frustrated customers
• Proficiency in using computer systems, call centre software, and basic office applications
• Attention to detail and accuracy when processing information and documentation
• Ability to work independently whilst contributing effectively to a team environment
• Flexibility to work various shifts, including evenings and weekends if required
• Prior experience in insurance, financial services, or customer-facing roles is preferred but not essential
• Knowledge of insurance terminology and products would be advantageous

What we offer

At Talent Outsourcing Channel Solutions, we value our employees and are committed to providing a supportive work environment. We offer competitive remuneration packages, opportunities for professional development and training, and a collaborative team culture. Our benefits include performance incentives, health and wellness support, and clear career progression pathways within the organisation. We provide comprehensive on-the-job training to ensure you are fully equipped to succeed in this role, and we foster an inclusive workplace where your contributions are recognised and appreciated.

About us

Talent Outsourcing Channel Solutions is a leading provider of customer service outsourcing solutions, dedicated to delivering exceptional service experiences on behalf of our clients across various industries. With a commitment to excellence, innovation, and customer satisfaction, we partner with leading organisations to provide tailored call centre and customer service solutions. Our mission is to enable our clients to focus on their core business whilst we manage their customer interactions with professionalism and expertise. We pride ourselves on building strong teams, investing in employee development, and maintaining the highest standards of service quality.

Apply now

If you are a motivated individual with strong communication skills and a passion for customer service, we would love to hear from you. Please submit your application including your CV and a cover letter detailing your relevant experience and why you would be an excellent fit for this role.