Insurance Client Support Specialist – US Account Operations

About ReSource Pro

As a worldwide top provider of insurance operation outsourcing, ReSource Pro delivers full-cycle service packages to well-known insurance firms throughout North America and the United Kingdom. Founded in 2025, our Malaysian branch acts as a top-tier center for client support and global account oversight, covering sophisticated insurance workflows, quality monitoring, and streamlined operational management.

Our core goal is to boost operational productivity for partner clients, alongside offering staff stable long-term career advancement paths.

About the Role

Our expanding Kuala Lumpur team is seeking precise, self-driven candidates to fill this opening.

This Backend Client Services position delivers full operational assistance to insurance partners located in the US. You will uphold precise work standards, steady output efficiency and solid client satisfaction within a cross-border working setting.

This is a permanent full-time opening; it is a non-customer-facing desk role with no overnight shift arrangements.

Key Responsibilities

Complete all insurance transaction processing and policy modification updates inside English-language platforms with precise execution.

Check, validate, pull out, archive and refresh insurance data fully aligned with each client’s specified standards.

Carry out work per formal step-by-step guides and custom client rules, adhering to all quality control benchmarks.

Run internal quality audits, spot data mismatches and keep overall work precision at a high standard.

Finish all allocated assignments within stipulated response deadlines and set productivity targets.

Engage in formal written English exchanges with our US client contacts.

Participate in workflow optimization projects to raise overall team operational performance.

Manage a varied workload simultaneously without compromising precision and focus on details.

Core Competencies for This Position

Comfort handling detailed datasets and high-volume information processing.

Ability to adhere to standardized workflows and official operation manuals consistently.

Quick to grasp unfamiliar digital platforms, step-by-step procedures and insurance industry fundamentals.

Capable of sustaining precise, high-standard output on an ongoing basis.

Take full accountability for all assigned deliverables.

Thrive within a fast-moving workplace with strict submission cut-off times.

Job Prerequisites

Hold a Diploma, Advanced Diploma or Bachelor’s qualification in any field of study.

Possess solid written and reading English comprehension capabilities.

Skilled in core Microsoft Office tools including Word and Excel.

Fast learner with enthusiasm to master new industry knowledge and workflows.

Strong focus on minor details and dedication to maintaining high work quality.

Past relevant experience within insurance sectors, BPO firms, shared service centers, operation departments, admin teams or client support teams is a plus; newly graduated applicants are equally welcome to submit applications.

Remuneration & Employee Perks

Monthly pay bracket: RM 3,000 – RM 4,000, adjusted according to work background and academic credentials.

Mandatory legal contributions: SOCSO, EIS and EPF contributions.

Entitled annual leave following internal corporate regulations.

Access to sick leave, maternity and paternity leave provisions.

Fully paid national public holidays.

Systematic introductory induction training plus ongoing skill development programs.

Clear pathways for professional progression within the organization.

Our internal promotion framework prioritizes high-performing, competent team members.

Career progression ladder: Service Delivery Assistant → Service Delivery Analyst → Service Delivery Specialist → Senior Specialist / Team Lead → Mid-to-senior operational and managerial roles.

This opening suits candidates aiming to develop a lasting professional track record within insurance operations, business process outsourcing and backend client support domains.

Additional Details

1. Daily work schedule: Monday through Friday, 8:00 AM – 5:00 PM, shift work is not required.
2. Workplace address: A-5-1 & A-5-2, Level 5, Hampshire Place Office 157, Hampshire 1, Jalan Mayang Sari 50450 Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia