Insurance Coordinator

Role & responsibilities

• Coordinate and manage motor insurance claims from registration to final settlement.
• Liaise with insurance companies, surveyors, customers, and workshop teams for smooth claim processing.
• Prepare and verify all required insurance claim documents and ensure timely submission.
• Coordinate with surveyors for vehicle inspection, damage assessment, and estimate approvals.
• Follow up on claim approvals, supplementary approvals, and repair authorizations.
• Ensure accurate preparation of repair estimates and insurance-related paperwork.
• Maintain regular follow-up with insurance companies for claim status and settlement.
• Assist customers with insurance procedures, documentation, and claim-related queries.
• Coordinate with the workshop, parts, and billing teams to ensure timely vehicle delivery.
• Maintain proper records of insurance claims, approvals, settlements, and pending cases.

Preferred candidate profile

• 2-4 years of experience in Motor Insurance Claims, preferably in a car dealership/workshop.
• Strong knowledge of motor insurance claim processes and documentation.
• Experience in coordinating with insurance companies, surveyors, customers, and workshop teams.
• Good understanding of vehicle damage assessment, estimates, approvals, and claim settlements.