Insurance Coordinator

ROLES AND RESPONSIBILITY

• Study insurance plans used most frequently with patients to understand the various nuances to communicate more effectively
• Document basic insurance information in the patient’s file for quick reference
• Process and submit insurance claims daily
• Monitor and follow-up on outstanding claims
• Provide the appointment coordinator with patient names and amounts due, so effective collection over the counter can take place during the day
• Identify patients in the daily schedule who are a financial concern, note payment problems on the patient’s chart, and arranges a conference with them either before or at the time of the appointment
• Record all financial discussions with patients in their file
• Contact patients who have not kept their financial agreement within a 5-day grace period to collect payment following the financial plan
• Prepare and mails patients’ statements each month on a regular billing cycle
• Make collection calls
• Solidify the financial agreement with the patient, such as payment amount and schedule
• Follow through with correspondence regarding collection when unable to contact the patient on the telephone
• Prepare and send uncollected accounts to collections or small claims court with employer approval and follow through as needed
• Represent employer in small claims court, if necessary
• Monitor patients whom collection agencies have contacted
• Provide insurance predetermination documentation to patients, contacts the patient to make financial arrangements, and schedules treatment
• Correspond with insurance companies to resolve payment delays, requests for additional information, or to discuss denied treatment coverage
• Handle all inquiries concerning insurance daily

KNOWLEDGE / SKILLS / ABILITY

• Knowledge of English composition, grammar, spelling, and punctuation
• Skilled in the use of standard office equipment, including telephones, calculators, copiers, fax, computers, and computer software (MS Excel, Word, Practice Management software)
• Ability to maintain composure and professionalism when exposed to stressful situations
• Ability to engender trust from the doctors, co-workers, and patients
• Ability to work cooperatively with management, staff, and patients
• Ability to prioritize, organize, and complete tasks in a timely and independent manner
• Ability to accept constructive criticism
• Ability to understand and follow written and verbal instructions
• Ability to collect data, establish facts, draw valid conclusions, and maintain confidentiality
• Ability to communicate and express thoughts and ideas competently
• Ability to quickly grasp relevant concepts regarding duties and responsibilities
• Has a positive attitude about the practice, the services provided, and the products sold
• Increases knowledge and skills through self-study and by attending courses and seminars
• Has dependable job attendance and can be relied on the follow through with assigned tasks

Job Types: Full-time, Permanent

Work Location: In person