Insurance Customer Executive

Key Responsibilities

• Customer Service & Complaint Handling: Deliver consistent, high-quality customer service and resolve customer complaints effectively at the first point of contact.
• Policy Administration: Handle policy maintenance activities, including policy endorsements, amendments and cancellations.
• Claims & Policy Verification: Conduct post-sale policy and claims verification to ensure accuracy and compliance with internal processes.
• Customer Correspondence: Manage customer emails, callback requests and written correspondence within the required Service Level Agreements (SLAs).
• Premium Follow-up: Follow up with customers regarding outstanding premiums arising from failed instalment payments.
• Reporting & Documentation: Support the preparation, validation, updating and distribution of operational reports, sales reports and production tracking records.
• Marketing Support: Assist with the fulfilment and administration of marketing promotions and campaigns.
• Stakeholder Coordination: Work closely with internal departments, customers, distributors and relevant external stakeholders to ensure smooth transaction processing.
• System Testing: Participate in User Acceptance Testing (UAT) when required.
• Process Improvement: Contribute ideas and feedback to improve operational efficiency, customer experience and existing processes.
• Additional Duties: Perform other operational and customer service responsibilities as required by the business.

Job Requirements

• Experience in insurance policy servicing, administration or related operational activities.
• Good understanding of general insurance policies and terminology.
• Excellent written and spoken English communication skills.
• Proficiency in Microsoft Office applications, particularly Excel, Word and PowerPoint.
• Strong customer service orientation, interpersonal skills and listening abilities.
• Good analytical skills, attention to detail and organizational capabilities.

Pay: $2,500.00 - $3,500.00 per month

Work Location: In person