Insurance Customer Service Professional

Job Overview

Join The Thompson Agency Group, a well-established firm known for its excellent customer service in the insurance industry. Situated in the heart of Newnan, Georgia, we are seeking a dynamic Insurance Customer Service Professional to bring positivity, enthusiasm, and expertise to our office. In this on-site role, you will be the friendly and reliable point of contact for our valued clients, offering personalized assistance and guidance on various insurance products. As a crucial member of our team, you will ensure that each client interaction is pleasant and fulfilling, contributing to our reputation for outstanding service. We are looking for someone who is motivated, eager to learn, and appreciates the importance of building long-standing client relationships. If you are ready to be part of a supportive team where your contributions make a difference, this is the opportunity for you!

Salary Range: $45,000.00 - $70,000.00 per year

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Mon-Fri Schedule
Hands on Training
Career Growth Opportunities
Appreciation Lunches
Weekly Team Meetings
Paid Holidays
Home and Work Life Balance
Monthly Bonus Opportunities
Incentive Reward Trip Opportunities
Team Outside Building Events
Licensing Assistance Available
Paid Time Off (PTO)

Requirements

License PREFERRED, Willing to Train, must obtain within 60 days.

Experience: A minimum of 2 years experience in a customer service role, preferably within the insurance industry.

Knowledge: Familiar with insurance policies and terms.

Communication: Excellent verbal and written communication skills.

Problem-Solving: Strong analytical and problem-solving abilities.

Adaptability: Ability to manage multiple tasks and adjust to changing priorities.

Technology: Proficient with computer systems and standard office software.

Teamwork: Strong ability to collaborate and work efficiently within a team.

Responsibilities

Customer Engagement: Develop and maintain positive relationships with policyholders by addressing inquiries and providing solutions to any issues that may arise.

Policy Management: Assist clients in understanding their insurance policies, making updates, and explaining any changes or policy modifications clearly.

Problem Resolution: Effectively handle client complaints or issues, escalating them to the appropriate department when necessary to ensure a timely resolution.

Information Update: Enter and update customer information accurately in the client management system to maintain an up-to-date database.

Client Education: Educate clients on various insurance products, assisting them in making informed decisions based on their unique needs.

Cross-department Collaboration: Work with other departments within the agency to facilitate client requests and improve overall customer satisfaction.

About Us

We are an established Corporation with 80+ years serving families. Our number one goal is to make sure our clients have a "Remarkable" experience during every interaction with our team. This experience starts with our Agents who help welcome new clients to our agency family. We challenge ourselves to be the best. We take great care of our clients and are dedicated to our team members who have a passion to put customers first.