Insurance Customer Service Rep

Job Overview

You’re someone who can make a customer feel heard, stay organized while the phone is ringing, and keep a conversation moving without losing the details. At Wall Agency, you’ll help build a new insurance agency around high integrity, strong service, and people who want to make insurance a real career.

As our Insurance Customer Service Rep, you'll be hands-on. You’ll answer calls, help customers with accounts and payments, work through questions, enter information, import documents, and conduct insurance reviews. You’ll also have conversations about life events and changing coverage needs, helping customers understand when it may be time to make an update. You’ll need to be comfortable talking with a customer while navigating dashboards and systems simultaneously.

This is a place for someone who likes to keep learning. You’ll receive on-the-job training, mentorship, and ongoing professional development, with the flexibility of a hybrid remote schedule. The agency is being built with long-term growth in mind, offering potential career paths in service management, sales management, lead training, or, eventually, agency ownership.

The base salary starts at $40,000 and can be higher based on experience. You’ll also have PTO, paid holidays, a Monday-Friday schedule with evenings and weekends off, and a flexible work arrangement.

If you want to learn, grow, and help build something from the beginning, we’d love to meet you. Apply now!

Salary Range: $40,000.00 - $60,000.00 per year

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)
Work from Home
Flexible Schedule
Parental Leave
Hands on Training
Tuition Reimbursement
Mon-Fri Schedule
Career Growth Opportunities
Bonus Opportunities
Warm Leads Provided
Licensing Assistance
Work-Life Balance
Holidays Off
Paid Holidays
Professional Development
Advancement Opportunities
Mentorship
Continuing Education Opportunities
Ongoing Training Seminars
Performance Bonuses
Paid Volunteer Days
Professional Work Environment
Team Building Activities
Commuting Assistance
Paid Parking
Equipment Provided
Office Snacks and Coffee
Paid Sick Leave
Family Leave
Personal Workspace
Active Community Involvement
Flexibility with Work Location (Home Optional)

Requirements

• Multitasking ability while managing customer conversations.
• Strong communication skills, especially by phone.
• Strong problem-solving ability.
• Comfortable navigating dashboards while speaking with customers.
• Willingness to learn new systems and insurance concepts.
• Insurance license required.

Responsibilities

• Answer customer phone calls and questions.
• Assist customers with accounts, payments, and service needs.
• Recommend coverage changes and additional protection.
• Set appointments and discuss relevant life events.
• Enter customer information accurately.
• Conduct insurance reviews with customers.
• Import and organize documents.