Insurance Customer Service Representative

Job Overview

Welcome to Silas T Garcia Agency & Associates LLC, where we believe in treating every client like family. Located right here in beautiful Santa Fe, New Mexico, we're a dedicated team focused on providing exceptional support and building lasting relationships. We're looking for a bright, cheerful soul to join us as a Customer Service Representative. If you have a knack for making people feel heard and a genuine desire to help, you'll fit right in. You'll be the friendly voice and helpful hand that our clients connect with, guiding them through inquiries and ensuring they feel valued and supported every step of the way. This isn't just about answering phones; it's about being a cornerstone of trust and reliability for our community. If you're ready to bring your positive energy to a supportive team and make a real difference in people's day, we can't wait to meet you!

Salary Range: $50,000.00 - $70,000.00 per year

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)
Hands on Training
Retirement Plan
Dental Insurance
Mon-Fri Schedule
Monthly team meetings
Team building events
Monthly bonus opportunities
annual bonus opportunities
appreciation lunches
paid holidays
business casual attire
collaborative work environment

networking events
community involvement
casual Fridays

Requirements

• Property and Casualty license is preferred, willing to train, licensing assistance available.
• High school diploma or equivalent.
• Previous experience in a customer-facing role (retail, hospitality, or similar).
• Excellent verbal and written communication skills.
• A genuinely positive and helpful attitude.
• Comfortable using basic computer software and phone systems.
• Ability to listen actively and empathize with customer concerns.
• Insurance experience

Responsibilities

• Be the first point of contact for our valued clients, answering their questions and addressing their needs with a smile.
• Provide clear, accurate information about our services and assist with general inquiries.
• Help clients navigate any issues they may encounter, ensuring a smooth and satisfactory resolution.
• Maintain a friendly and professional demeanor in all interactions, representing Silas T Garcia Agency & Associates LLC.
• Update client information and log interactions accurately in our system.
• Collaborate with team members to ensure a seamless customer experience.

About Us

Silas T Garcia Agency & Associates LLC is a distinguished leader in the insurance industry, committed to providing comprehensive and tailored solutions to meet the diverse needs of our clients. For years, we have built a reputation for integrity, expertise, and unparalleled customer service. Our mission is to empower individuals, families, and businesses with the confidence and security that comes from robust insurance coverage, guiding them through complex choices with clarity and unwavering support.

We pride ourselves on cultivating a professional yet genuinely welcoming environment. At Silas T Garcia Agency & Associates LLC, you'll find a team dedicated to excellence, collaboration, and fostering lasting relationships. We believe in empowering our associates with the knowledge, resources, and supportive culture necessary to thrive. Our commitment extends beyond client satisfaction; we are invested in the growth and well-being of our team members. If you seek a fulfilling career in insurance where professionalism, client advocacy, and a supportive team spirit are paramount, explore the opportunities at Silas T Garcia Agency & Associates LLC.