Insurance Customer Service Representative

Job Overview

Taylor-Moore Agency is seeking a motivated, detail-oriented individual who performs best in a structured environment and communicates in a clear, professional manner. This role is ideal for someone who values consistency, enjoys helping clients, and takes pride in doing work accurately and thoroughly.

We welcome applicants with a range of experience, from those beginning their careers to highly experienced professionals. Compensation will be based on experience.

You do not need prior insurance experience — we will train the right person.

Even if your experience does not align perfectly with every qualification listed, we encourage you to apply. We consider a combination of skills, potential, and overall fit when evaluating candidates.

This Role Is Ideal for Someone Who:

• Is dependable and follows instructions carefully
• Communicates in a clear, concise, and respectful manner
• Enjoys helping people while maintaining a courteous and positive approach
• Is comfortable speaking with clients by phone, email, and in person
• Thrives in structured environments with defined procedures
• Is organized and attentive to details
• Can manage routine tasks with consistency
• Maintains composure during busy periods or client concerns
• Is motivated to learn, develop new skills and build a long-term career

This is a structured, process-driven role. Success comes from reliability, accuracy, attention to detail and a willingness to learn.

Work Environment & Expectations

• Structured workflow with clear procedures
• Established office setting
• High attention to detail required daily
• Combination of client interaction and independent work
• Ongoing training and skill development

This position is well-suited for someone seeking stability, career growth, and a long-term career path in insurance.

Salary Range: $50,000.00 - $70,000.00 per year

Benefits

Annual Base Salary Based on Experience

Health Insurance
Retirement Plan
Paid Time Off (PTO)
Life Insurance
Disability Insurance
Paid Licensing Support
Ongoing Training & Mentorship
Career Advancement Opportunities
Professional, Team-Oriented Environment

Requirements

Required Qualifications

• High school diploma or equivalent
• College degree preferred, but not required
• Strong written and verbal communication skills
• Basic computer proficiency
• Ability to stay organized and manage tasks consistently
• Willingness to obtain a Property & Casualty License within 6 months (agency will support and pay for licensing)

Nice to Have (Not Required)

• Customer service or office experience
• Sales or retail experience
• Active Property & Casualty License
• Experience working with detailed documentation

Important

This is an in office, full-time position.

Estimated start date of November 2, 2026.

To move forward in the hiring process, you must complete the assessment.

We hire for long-term fit, work ethic, and growth potential — not just prior experience. If you are dependable, detail-oriented, and motivated to build a professional career, we encourage you to apply.

Responsibilities

What You'll Be Responsible For

• Assisting clients with personal insurance policies (home, auto, renters, umbrella, etc.)
• Quoting new business and explaining coverage options clearly
• Processing policy changes, renewals, claims and cancellations
• Responding to client questions and service requests
• Maintaining accurate and organized client documentation
• Following carrier guidelines and agency procedures

Most daily tasks are structured and repeatable. This role requires responsiveness to client needs and the ability to stay organized in a moderately fast-paced environment.

About Us

Taylor-Moore Agency is an Independent Agency offering full service in Vermont and New Hampshire. Our family business has been offering insurance coverage for VT & NH since 1962, with our office in Derby, VT. We write both Personal and Commercial insurance and offer competitive rates in both lines of business. Our dedicated staff works incredibly well as a team and always puts the customer first. Apply to our team today!