Insurance customer service representative

Job Overview

Welcome to the office of Matt Fahoome – State Farm Insurance in the heart of Ann Arbor. We believe that insurance is about more than just paperwork; it is about standing by our neighbors when they need us most. Our office is a place where every voice is heard, and every person is treated like family. As our new Insurance Customer Service Representative, you will be the friendly face and voice that our clients rely on every single day. You will not just be handling calls; you will be building a foundation of trust that helps our community feel safe and secure. We work closely as a team, sharing knowledge and cheering each other on as we help our clients navigate life's unexpected moments. If you are someone who finds fulfillment in making someone else's day a little easier and enjoys working in a bright, supportive, and active environment, you will fit right in with us. We are looking for someone who brings a positive spirit, a listening ear, and a genuine desire to grow alongside our agency. Come help us make a real difference in Ann Arbor.

Salary Range: $40,000.00 - $48,000.00 per year

Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)
Health Insurance
Hands on Training
Mon-Fri Schedule
Retirement Plan
Career Growth Opportunities
Supportive Drama Free Environment

Requirements

• Active Michigan Property & Casualty insurance license.
• Active Michigan Life & Health insurance license.
• Minimum of one year of experience in a customer-facing role.
• Strong command of written and spoken English.
• Proficiency in basic computer navigation and office software.
• Genuine curiosity about helping others solve problems.

Responsibilities

• Answering incoming inquiries from our policyholders with warmth and patience.
• Reviewing current insurance policies to ensure our clients feel confident and well-protected.
• Processing payments and administrative updates with high attention to detail.
• Collaborating with the wider team to resolve coverage questions or billing concerns.
• Documenting interactions clearly to ensure every client gets the best possible support.
• Educating clients on the nuances of their coverage so they understand the value of their protection.

About Us

Matt Fahoome - State Farm Insurance is an energetic Ann Arbor-based agency providing comprehensive insurance and financial services. Since 1993, we've passionately served clients with auto, home, life, and business solutions. Join our professional team dedicated to being a 'good neighbor' and making a real difference in people's lives!