Insurance Customer Service Representative

We’re seeking an organized and highly motivated insurance account manager to join our growing team. Responsibilities include managing client communications, nurturing key relationships, and keeping track of all necessary documentation, paying close attention to any policy changes, important deadlines, and legal regulations. You will help customers understand their coverage, assist them with any claims as needed, and ensure all relevant data is properly tracked in our secure systems. This is a chance to build on your experience, with plenty of room for growth. If you’re looking to take on an important account management role during this period of high growth as we attain new business, we’ll provide the training you need to succeed in this position. Start your application today!

Compensation:

$21 - $25 hourly

Responsibilities:

• Stay up to date with industry standards, current rates, coverages, insurance products, insurance policies, and carriers by regularly speaking with our industry partners so you can help clients, underwriters, sales representatives, account executives, and the rest of our service team understand and address the latest rules and policy updates
• Record any policy updates or changes on customer accounts by tracking them in our book of business and communicating with clients to explain any updates to their coverage
• Facilitate communication with clients and claims adjusters to process all documentation reporting a claim on a current policy
• Answer clients completely on policy or billing questions including explanations about their coverage or rate adjustments to ensure total understanding
• Assist with the renewal process and any policy updates by providing competitive quotes

Qualifications:

• Candidates should be very strong communicators and problem solvers, and have great follow-up skills

• Candidates should have basic computer skills and be proficient with Microsoft Office Suite (Word, Excel PowerPoint, etc.)

• Associates or Bachelor’s degree required, or commensurate insurance industry experience

• Relevant insurance experience as an insurance agent/account manager

• Must have active Property & Casualty insurance license or expired for less than 12 months

About Company

Whit Blanchard Insurance Group is an independent insurance agency located in Augusta, GA. We work with clients to service their Property & Casualty insurance needs, including personal, business, and farm insurance. We have two offices in Augusta, GA.