Insurance Customer Service Representative

Position Overview

The Chad Graham Insurance Agency is growing, and we are looking for a full time Customer Service Representative to join our team. On the job training will be provided to familiarize the candidate with company specific learning. The ideal candidate will be Humble, Hungry, and People Smart. If these qualities describe you, then this job is for you. If you are excited to be a part of a team that values these qualities then please reach out to us for an interview. A brief description of what we are looking for is:

• Humble-Lacks excessive ego, shares credit, defines success collectively rather than individually.
• Hungry-Always looking for more to do, self-motivated, always thinking about the next step, hates the idea of being labeled a slacker, going above and beyond.
• People Smart-Common sense about people, understands how to behave in a group, emotional intelligence.

The primary responsibility of this role is to build and develop customer relationships within the community to promote State Farm products, including auto, home, and life insurance.

Insurance Account Representative Benefits

• Base Salary plus commission/bonus
• Paid time off
• Private office
• Small office environment
• Work in an office that is success oriented and focused on creating positive change for our people and community
• Opportunity to potentially become a State Farm Agent

Responsibilities:

• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
• Provide prompt, accurate, and friendly customer service. Service includes responding to inquiries regarding insurance availability, eligibility, coverage, policy changes, transfers, claim submissions, and billing clarification.

Requirements:

• Must be Illinois insurance licensed in Property and Casualty & Life and Health before starting.
• Strong phone skills are a must. 60 outbound cold calls per day to acquire new business are a requirement.
• Perform basic insurance skills after training such as car changes, coverage changes, take payments, and handle any other customer request as requested.
• Must be able to partner with State Farm Support Staff to resolve issues.

Job Type: Full-time

Pay: $40,000.00 - $60,000.00 per year

Benefits:

• 401(k) matching
• Paid time off

Work Location: In person