Insurance Customer Service Representative

Job Summary
We are seeking a dynamic and energetic Customer Service Representative to join our team! In this vital role, you will be the first point of contact for our clients, providing exceptional support and ensuring their needs are met with professionalism and enthusiasm. Your proactive approach will help foster positive relationships, resolve inquiries efficiently, and contribute to a seamless customer experience. This position offers an exciting opportunity to develop your communication skills while working in a fast-paced, supportive environment that values your contributions.

Responsibilities

• Greet customers promptly and professionally via multi-line phone systems, ensuring each interaction is positive and productive
• Respond to customer inquiries accurately, providing detailed information about products, services, or account details
• Utilize computer skills and productivity software such as Microsoft Office, spreadsheets, and data entry tools to document interactions and update records
• Manage office operations including filing, calendar management, and organizing client information with attention to detail and accuracy
• Support administrative tasks such as proofreading documents, maintaining client files, and assisting with clerical duties to ensure smooth office workflow
• Communicate effectively with clients in both bilingual (if applicable) and monolingual capacities, demonstrating excellent phone etiquette and organizational skills
• Assist with front desk responsibilities including answering phones, directing calls appropriately, and managing office supplies to optimize productivity

Experience

• Proven experience in customer service or front desk roles within an office environment
• Strong computer literacy with proficiency in Microsoft Office Suite (Word, Excel), spreadsheets, and data entry applications
• Experience handling multi-line phone systems and managing client communication professionally
• Familiarity with office management tasks such as filing, calendar management, and administrative support
• Bilingual abilities are highly desirable to effectively serve diverse client needs
• Demonstrated organizational skills with the ability to prioritize tasks efficiently while maintaining attention to detail
• Prior clerical or administrative experience that highlights strong typing skills, proofreading accuracy, and time management capabilities

Join us in delivering outstanding customer support! We’re committed to creating a vibrant work environment where your skills are valued and your career can flourish. This paid position offers a chance to grow professionally while making a meaningful difference for our clients every day.

Pay: $15.00 - $30.00 per hour

Expected hours: 40.0 per week

Benefits:

• Flexible schedule

Work Location: In person