Insurance Customer Service Representative

Your new company

Our client is a leading Irish insurance brokerage group, operating a portfolio of well-established insurance brands serving customers nationwide. Known for their customer-centric approach and innovative use of technology, they continue to expand their market presence while maintaining a strong focus on service excellence. This is an excellent opportunity to join a growing organisation that values employee development, collaboration, and long-term career progression.

Your new role

Day to Day Includes but is not limited to:

Renewals & Activity Management:

• Good negotiation and sales skills
• Manage renewals, client retention in line with targets and compliance
• Ensuring all files are up-to-date on Relay

Customer Relationship Management:

• Take personal responsibility for delivering the highest level of accuracy and quality in your work
• Deal with all internal/external requests in a timely and efficient manner

Team Collaboration:

• Build great relationships across all teams within the CFM group, working collaboratively to deliver on team targets and objectives

Compliance:

• Ensuring all compliance standards are met during all processes

What you'll need to succeed

• APA (Insurance Industry*) or CIP Designation or willing to undertake/working towards.

• Experience in Car/Home/Van insurance products.

• Excellent organisational skills, ability to prioritise, manage, multitask and execute daily tasks.

• Excellent communication and interpersonal skills with the ability to deal with internal and external customers.

• Be open to change and in a fast-paced environment.

• Previous Renewals/New Business Experience advantageous.

• Experience in cross-selling/up-selling different insurance products.

• The ability to prioritise workloads and adapt to unforeseen events.

• Commitment to their own professional development.

What you'll get in return

• The opportunity to join an industry-leading organisation experiencing significant growth
• Competitive salary and full support towards professional insurance qualifications
• Dedicated in-house tutor and comprehensive exam assistance programme
• Clear and structured career progression pathways within a growing business
• Ongoing training and development opportunities to support your long-term career goals
• A collaborative and supportive team environment where professional development is actively encouraged

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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