Frontline Consulting Services (FCS) Inc

Key Responsibilities
<ul>
<li>Provide outstanding customer service through inbound phone interactions.</li>
<li>Assist customers with policy servicing requests, policy updates, billing inquiries, and general questions.</li>
<li>Explain insurance products, coverage information, and policy details within the scope of a non-licensed representative.</li>
<li>Accurately document customer interactions and maintain detailed records in company systems.</li>
<li>Research and resolve customer concerns while ensuring a positive customer experience.</li>
<li>Navigate multiple systems simultaneously to access account information and complete transactions.</li>
<li>Meet performance expectations related to quality, productivity, attendance, and customer satisfaction.</li>
</ul>
&nbsp;
Work Environment
<ul>
<li>Call center environment, secure workspace, taking back-to-back calls working on a computer</li>
<li>Ability to work scheduled shifts, including occasional overtime based on business needs.</li>
<li>Available to work 8-hour shifts any day of the week (40 hours/week), including weekends and some holidays, between 7:30am - 12:30am EST.</li>
</ul>
&nbsp;Different roles for contact center and pnc sales customer service. Pay rate- between $16-$18/HR. If offered sales role, up to $3 from commission hourly.
Job Type &amp; Location
This is a Permanent position based out of Coppell, TX.
Pay and Benefits
The pay range for this position is $18.00 - $18.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental &amp; vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Job Type &amp; Location
This is a Permanent position based out of Coppell, TX.
Application Deadline
This position is anticipated to close on Oct 30, 2026.
Workplace Type
This is a fully onsite position in Coppell,TX. 
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Insurance Customer Service Representative (REMOTE)

Insurance Customer Service Representative (REMOTE)

This job is no longer available

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