Insurance Customer Support Representative (P&C)

About the Position

A well-established insurance agency in Florida is seeking a Customer Support Agent – Property & Casualty (P&C) to join its growing team.

This is a fully remote position for a highly organized, detail-oriented professional who enjoys providing exceptional customer service and administrative support. The ideal candidate is proactive, tech-savvy, and fluent in both English and Spanish, with excellent communication skills and the ability to manage multiple tasks efficiently.

Key Responsibilities

• Conduct client follow-up calls and maintain ongoing communication with customers.
• Upload and organize client documents within the company's CRM system.
• Assist with the monthly auto insurance renewal process.
• Provide administrative support to the Property & Casualty (P&C) department.
• Maintain accurate and up-to-date client records.
• Respond to customer inquiries in a professional and timely manner.
• Coordinate with team members to ensure smooth daily operations.
• Complete additional administrative tasks as assigned.

Qualifications

• Fluent in both English and Spanish (required).
• Excellent English verbal and written communication skills.
• Strong customer service skills with a professional and friendly attitude.
• Previous experience in customer service, administrative support, or a similar role.
• Experience in the insurance industry or supporting Property & Casualty operations is a plus.
• Experience using CRM systems and other computer-based tools.
• Strong computer skills and the ability to learn new software quickly.
• Highly organized with exceptional attention to detail.
• Strong time management and multitasking abilities.
• Self-motivated and able to work independently in a remote environment.

Remote Work Requirements

• Personal computer or laptop in good working condition.
• High-speed, reliable internet connection.
• Quiet and professional workspace suitable for remote work.

Work Schedule

• Monday through Friday: 9:00 AM – 6:00 PM (Florida Time)
• Saturday: 9:00 AM – 1:00 PM (Florida Time)

What We Offer

• Full-time, 100% remote position.
• Collaborative and supportive work environment.
• Opportunity to grow professionally within the company.

Ideal Candidate

We are looking for someone who is dependable, organized, and proactive, with excellent communication skills and a strong customer-focused mindset. The ideal candidate enjoys helping clients, works well in a fast-paced environment, is comfortable using technology, and takes pride in delivering accurate and efficient administrative support.

Job Type: Full-time

Application Question(s):

• This job requires 100% English proficiency. Do you speak fluent English?
• What is your monthly salary expectation in U.S. dollars?

Work Location: Remote