Insurance Executive

Key Responsibilities

1. Insurance Operations Management • Provide day-to-day operational support for all corporate insurance programs across Sobha LLC and Group entities. • Process policy additions, deletions, endorsements, policy amendments, and coverage updates. • Maintain policy records, schedules, endorsements, and supporting documentation. • Support the UAE Corporate Insurance Team in policy administration activities. • Maintain centralized insurance databases and trackers.

. Claims Management & Administration • Register and report claims under various insurance policies. • Coordinate with employees, hospitals, insurers, brokers, TPAs, and service providers for claim processing. • Verify claim documentation and ensure completeness before submission. • Follow up on pending claims and settlements. • Maintain claims registers and monitor claim status until closure. • Prepare detailed claim summaries and aging reports. • Escalate high-value or delayed claims to the Corporate Insurance Team.

Policies Covered: • Motor Fleet Insurance • Contractors Plant & Machinery

Vendor & Service Provider Coordination • Liaise with insurers, brokers and other insurance service providers. • Follow up on service requests and outstanding documentation. • Monitor service levels and response times of vendors. • Maintain vendor communication records and issue logs. • Assist in resolving operational and service-related issues.

Data Management & Record Maintenance • Maintain accurate and updated insurance databases throughout the year. • Ensure proper record maintenance and document management for all policies, claims, endorsements, and renewals. • Verify data accuracy before submission to insurers and brokers. • Ensure confidentiality and security of all insurance-related information. • Support audit requirements through proper record keeping and documentation.

. Monthly Reporting & MIS • Prepare monthly insurance operational reports for the Corporate Insurance Team in UAE. • Generate and maintain: o Claims Reports o Claims Aging Reports o Open Claims Tracker o Policy Registers o Insurance Cost and Utilization Reports • Analyze data trends and highlight key operational issues requiring management attention. • Ensure timely submission of all reports as per agreed timelines.

Renewal Support • Coordinate collection of renewal data from business units. • Assist in preparing renewal statistics, claims experience data. • Ensure smooth implementation of renewed policies.

7. Stakeholder Support • Respond to insurance-related queries from employees and internal stakeholders. • Provide guidance on claims procedures and required documentation. • Coordinate with HR, Finance, Procurement, Projects, Fleet, Administration, and Legal departments. • Support insurance awareness and communication initiatives launched by the UAE Corporate Insurance Team.

Qualifications • Bachelor's Degree in Insurance, Commerce, Business Administration, Finance, or a related field. • Insurance certification or professional qualifications will be an added advantage.

Experience • Minimum 35 years of experience in: o Insurance Operations o Employee Benefits Administration o Medical Insurance Claims o Corporate Insurance o Insurance Brokerage Operations o Third-Party Administrator (TPA) Operations • Experience supporting Middle East/UAE insurance operations will be highly preferred

Role & responsibilities

Technical Skills • Strong knowledge of medical and general insurance operations. • Understanding of claims management processes and policy administration. • Excellent knowledge of Microsoft Excel, including: o Pivot Tables o VLOOKUP/XLOOKUP o Data Reconciliation o Reporting Dashboards • Proficiency in Microsoft Word, Outlook, and PowerPoint. • Experience with insurance management systems and databases preferred.

Core Competencies • Strong attention to detail. • Excellent follow-up and coordination skills. • High level of accuracy in data management. • Strong reporting and analytical skills. • Effective communication skills. • Ability to manage multiple priorities and deadlines. • Problem-solving and stakeholder-management capabilities. • Professional approach when dealing with insurers and service providers.

Key Performance Indicators (KPIs) • Accuracy of insurance databases and records. • Timely registration and follow-up of claims. • Claims closure and settlement turnaround time. • Monthly report submission within agreed timelines. • Accuracy of management information and reporting. • Renewal preparedness and timely support. • Vendor response and issue-resolution effectiveness. • Compliance with audit and documentation requirements. • Service satisfaction of UAE Corporate Insurance Team and business stakeholders.

Preferred Industry Background • Corporate Insurance Departments • Insurance Brokers • Third Party Administrators (TPAs) • Medical Insurance Operations P a g e 2 | 3 • Employee Benefits Administration • Healthcare Insurance Services • Construction, Real Estate, or Large Corporate Organizations